Double charged for a subscription

This topic contains 3 replies, has 3 voices, and was last updated by  Vanessa Law 4 years, 11 months ago.

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  • June 6, 2019 at 1:40 am #491139

    Vanessa Law
    Full Member
    Post count: 61

    Hey there,

    I’m not quite sure how it happened, but I see two subscriptions in my account and it looks like I’ve been doublecharged. Can you help with this and refund one of the charges?

    June 6, 2019 at 1:57 am #491140

    Guust
    Moderator
    Post count: 29970

    We’ll check it out and will get back to you. Thanks

    June 6, 2019 at 6:21 pm #491320

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’m not sure either how it could happen, but the refund has been processed.

    Thanks

    June 8, 2019 at 5:23 pm #491737

    Vanessa Law
    Full Member
    Post count: 61

    Thanks for your fast response, I see the refund.

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