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May 3, 2015 at 12:05 pm #38553

kelsey.rahenkamp
Expired Member

Post count: 53

Okay, I believe it may have to do with an update as I recently updated both orders and Geodirectory. All of the recent plugins I have added I deactivated when I saw this problem to see if that was it and it’s not.

These descriptions are a key part of my business so I really need to get them back up and running.

May 4, 2015 at 3:34 pm #38606

Paolo
Site Admin

Post count: 31206

This reply has been marked as private.

May 8, 2015 at 12:59 pm #39037

kelsey.rahenkamp
Expired Member

Post count: 53

Have you heard any updates on this yet? I’m really concerned about getting it back up quickly!

Thanks!

May 8, 2015 at 8:17 pm #39101

Paolo
Site Admin

Post count: 31206

Please read my previous reply, we provide support to Non Members if their website is using only the core plugin.

You are an expired members and you are not using the core plugin alone.

Please buy a new subscription if you wish to receive support from us now or in the future.

Thank you

May 11, 2015 at 3:48 am #39193

Patrick Hazard
Buyer

Post count: 6

Did you find out why your category top descriptions disappeared suddenly and did you get them back? The same thing happened to my site and I’m trying to get them back – it seemed to happen around the same time so I’m assuming it’s some update that’s broken something.

Thanks

May 12, 2015 at 2:23 pm #39308

kelsey.rahenkamp
Expired Member

Post count: 53

No, sorry I never got an update. Let me know if you figure anything out though!

Paolo, sorry i didn’t see the second page and thought no response was given! I’ll update my subscription so I can get the help I need!

May 18, 2015 at 2:46 am #39777

kelsey.rahenkamp
Expired Member

Post count: 53

Okay, I have updated my subscription. Can I please get some help now? I still have no idea what would be causing the issue! Thanks in advance!

May 18, 2015 at 6:04 pm #39833

Paolo
Site Admin

Post count: 31206

Hi,

I’ve just had a good look and I can’t find a reason either why the category description isn’t appearing at all.

I’ve alerted Stiofan who I’m sure will find the issue and will report here asap.

Thanks for your patience,

May 18, 2015 at 6:55 pm #39841

Stiofan O’Connor
Site Admin

Post count: 22956

Hi, I forced the check for updates and it looks like some of your plugins are out of date, i believe this was a bug in Locations manager, try updating your addons and let us know.

Thanks,

Stiofan

May 18, 2015 at 9:26 pm #39863

kelsey.rahenkamp
Expired Member

Post count: 53

How do I update my add-ons? I thought it was all automatic?

May 18, 2015 at 9:35 pm #39865

kelsey.rahenkamp
Expired Member

Post count: 53

Nevermind, they finally appeared and I updated them and now I’m getting a fatal error:
Fatal error: Call to undefined function get_payment_options() in /home/bluegrassbrides/public_html/wp-content/plugins/geodir_stripe_payment_manager/geodir_stripe_payment_manager.php on line 102

Please help!

May 18, 2015 at 9:43 pm #39866

Paolo
Site Admin

Post count: 31206

Hi,
make sure prices and payments is installed and active.

If you can’t access your backend, go to wp-content/plugins via ftp, rename the stripe addon (add _old at the end), than go back to your dashboard, activate prices and payments than finally rename back the stripe addon and reactivate it.

Let us know how you went,

Thanks

May 19, 2015 at 11:15 pm #39975

kelsey.rahenkamp
Expired Member

Post count: 53

It worked! Somehow one of my plugin folders had disappeared but it’s fixed now!

May 20, 2015 at 2:14 pm #40044

Paolo
Site Admin

Post count: 31206

excellent! 🙂
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