Edit Post Category Crashes Site

This topic contains 17 replies, has 3 voices, and was last updated by  Paul Nicholson 8 years, 10 months ago.

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  • July 5, 2015 at 10:23 am #44715

    Paul Nicholson
    Buyer
    Post count: 52

    Everytime I edit a post category. Specifically when I try to add a parent link it crashes my site with – Internal Server Error

    So when I edit a category and then try to add a parent category it crashes.

    Very annoying so any help would be great.

    July 5, 2015 at 10:23 am #44716

    Paul Nicholson
    Buyer
    Post count: 52

    Sorry website Happy-Me.net

    July 5, 2015 at 12:15 pm #44722

    Guust
    Moderator
    Post count: 29970

    So if I understand correctly:
    1. You go to Places > Place Categories
    2. You click to edit an existing category
    3. You choose another category as the parent
    4. And when you try to save, what actually happens: what crashes, what do you mean exactly?
    Can you post your admin details in a private reply, and more details of exactly what category you are trying to change and how.

    July 5, 2015 at 12:46 pm #44723

    Paul Nicholson
    Buyer
    Post count: 52

    Yeah any category. Place or custom.
    I can edit the information and save no problem.

    The problem is if I tag a parent category in an already created category.
    When i save I get this:
    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.
    More information about this error may be available in the server error log.

    If it’s a new category then it lets me tag the parent no problem.
    I can also get around the edit by import export and editing the parent in excel.

    July 5, 2015 at 12:50 pm #44724

    Paul Nicholson
    Buyer
    Post count: 52
    This reply has been marked as private.
    July 5, 2015 at 1:04 pm #44725

    Guust
    Moderator
    Post count: 29970

    Seems to be a server error, either a write problem or .htaccess file.
    And you should never edit wordpress files in excel or word etc. That might also be the problem.
    I’ll ask the others for some further help. In the meantime, get the server error log and post your FTP details please.

    July 5, 2015 at 1:10 pm #44726

    Paul Nicholson
    Buyer
    Post count: 52

    I edit the exported csv file from your plugin.
    I don’t edit wordpress files.

    July 5, 2015 at 1:12 pm #44727

    Simone
    Expired Member
    Post count: 3515

    Hi Paul, can we have your FTP please?
    Is your website coming back to work normally after you encounter the internal server error? (or you need to reboot your server)

    July 5, 2015 at 1:12 pm #44728

    Paul Nicholson
    Buyer
    Post count: 52

    Have you just done it and crashed my site? I take it you are going to fix that?

    July 5, 2015 at 1:12 pm #44729

    Simone
    Expired Member
    Post count: 3515

    Yes Paul, I tested the behaviour and it crashed after editing the category

    July 5, 2015 at 1:15 pm #44730

    Paul Nicholson
    Buyer
    Post count: 52

    Did you not believe me.
    Let me get you the ftp access.

    I just restore a WPengine backup and it works fine. Luckily I do a backup before. I’ll restore it now too.

    July 5, 2015 at 1:16 pm #44731

    Simone
    Expired Member
    Post count: 3515

    I believe you, but to debug I should be able to replicate the issue.. as far as I see, wordpress seo premium plugin is having issues….and so the Flow plugin.

    July 5, 2015 at 1:21 pm #44732

    Paul Nicholson
    Buyer
    Post count: 52
    This reply has been marked as private.
    July 5, 2015 at 1:29 pm #44733

    Simone
    Expired Member
    Post count: 3515

    Ok, disabled the wp seo premium and the flow plugin, and everything went fine.. so you have an issue/conflict with either one of the two plugins

    July 5, 2015 at 1:31 pm #44735

    Paul Nicholson
    Buyer
    Post count: 52

    Ok thanks for your time. I appreciate it.
    I can imagine their replies already though. Cheers.

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