Edit posts error

This topic contains 11 replies, has 3 voices, and was last updated by  Kiran 5 years, 5 months ago.

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  • December 14, 2018 at 8:30 am #458487

    Hui Ling Tan
    Expired Member
    Post count: 349

    Hi,

    I can’t edit any of my posts now. When I click on the listing at the backend to edit them, I get a blank page.

    I can’t view the listings on the frontend of the website too. I get a 400 bad request. Could you help me do a check please?

    Thank you.

    December 14, 2018 at 8:31 am #458488

    Hui Ling Tan
    Expired Member
    Post count: 349
    This reply has been marked as private.
    December 14, 2018 at 3:50 pm #458575

    Alex Rollin
    Moderator
    Post count: 27815

    Do you have a staging site?

    If you can make one, please do so we can do some additional debugging.

    We will also need FTP.

    December 14, 2018 at 3:55 pm #458577

    Hui Ling Tan
    Expired Member
    Post count: 349
    This reply has been marked as private.
    December 14, 2018 at 5:40 pm #458606

    Alex Rollin
    Moderator
    Post count: 27815

    What is the Host URL for the FTP? and Port? SFTP or FTP?

    December 15, 2018 at 1:36 am #458670

    Hui Ling Tan
    Expired Member
    Post count: 349
    This reply has been marked as private.
    December 15, 2018 at 1:41 am #458673

    Alex Rollin
    Moderator
    Post count: 27815

    Have you tried switching themes?

    December 15, 2018 at 8:38 am #458685

    Hui Ling Tan
    Expired Member
    Post count: 349

    I’m not very good at these things. It has been good all along until suddenly it happened after I added a custom field in one of my CPT. Changing theme might mean I have to do the customisations etc all over again, which I don’t want to when I don’t even know if that is the source of the errors.

    Everything was going fine even when I added custom fields to the CPTs, so I don’t think the problem lies with the theme.

    December 15, 2018 at 8:39 am #458686

    Hui Ling Tan
    Expired Member
    Post count: 349

    This is what I get when I click on a Dining listing from the website.

    504 Gateway Timeout

    The gateway did not receive a timely response from the upstream server or application.

    December 15, 2018 at 10:13 am #458699

    Alex Rollin
    Moderator
    Post count: 27815

    By switching theme, I meant just turn on a different them for a moment to check if you can edit pages.

    Our developers will be back in the office on Monday and they can take a look then.

    In the meantime right now you could first try removing the custom field and saving custom fields again.
    Then you can try disabling non-GD plugins one at a time and testing if you can edit listings.
    You can also try switching to another theme just to see if you can edit listings.

    December 16, 2018 at 3:00 pm #458866

    Hui Ling Tan
    Expired Member
    Post count: 349

    Hi,

    I realised only the CPT for Dining is affected. I’ve tried removing the latest custom fields that were added before this thing happened and it went back to error 400. I’d like to know what exactly sparked the error so I can avoid doing something that will cause this situation to repeat itself.

    Would be really appreciative if someone could help me do a diagnosis. Thank you!

    December 17, 2018 at 9:17 am #458934

    Kiran
    Moderator
    Post count: 7069

    Hello,

    You site is running with old version of GeoDirectory & its plugins.

    Please update plugins and let us know how it goes.

    Kiran

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