Email Not Working

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Tagged: Email Not Working

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March 22, 2016 at 10:56 pm #144616

Tracey Williams
Free User

Post count: 3

When a business adds their email into site html editor, when a user clicks it from front-end, business does not get the email. I turned everything on, not sure why this is not working.

http://foodexportmarket.com – can see site.

March 23, 2016 at 10:12 am #144765

Guust
Moderator

Post count: 29970

Not quite sure what you mean, I cannot see any email address on that page.
If you add an email address in an HTML editor, you have to make sure you link it to the email address before the link becomes active.

March 23, 2016 at 3:31 pm #144974

Tracey Williams
Free User

Post count: 3

I was talking about the email item in the sidebar. I made it inactive on the site and just did a html code with a red “email us” button, as the client didn’t like the small size and also because it was not working. You click it, fill it out, never get the emails. I attached a screen shot.

March 23, 2016 at 4:19 pm #144991

Paolo
Site Admin

Post count: 31211

Hi,

please install this plugin, test again and let us know if the email is logged.

https://wordpress.org/plugins/email-log/

If it is, the problem is SMTP (and in that case probably all other notifications are not working either).

Let us know,

March 23, 2016 at 5:19 pm #145013

Tracey Williams
Free User

Post count: 3

Hi

I uploaded the plugin. Activated it. I made the form live or active again. I sent myself a email. I found the information in the log plugin, the direct email and the bcc email, but I still have not gotten an email sent to my actual email address, so the company’s email would not be getting the information, so not useful.

Can see the form here: http://www.foodexportmarket.com/places/united-states/pennsylvania/kempton/coffee-1/aaksh-beverages/

Thanks
Tracey

March 23, 2016 at 5:25 pm #145017

Paolo
Site Admin

Post count: 31211

Hi,

if email log is logging the emails correctly the problem is in the server as I told you.

Most likely a SMTP plugin would solve this: https://wpgeodirectory.com/support/search/?bbp_search=smtp

Thanks

March 23, 2016 at 6:07 pm #145029

Tracey Williams
Free User

Post count: 3

Hi

I installed, then activated the Postman SMTP Email Log plugin, which configured the server. We seem to be getting the emails now. Client wants to change the wording from “Email Enquiry” to Contact Us for foreign companies (larger font h1 tag possibly), where is this located so I can make the change, they also do not want the send to friend item, how do I disable that?

Super appreciate the help.

Tracey

March 23, 2016 at 8:56 pm #145214
Paolo
Site Admin

Post count: 31211
Hi again,

you can change the text via translation file: https://wpgeodirectory.com/docs/translate-core/

The rest can be done with CSS:
```
.geodir-i-email {
    color: #fff;
}

.b_sendtofriend, .fa-envelope {
    display: none;
}

.b_send_inquiry {
    background: #990000 none repeat scroll 0 0;
    border-radius: 10px;
    color: #fff;
    font-size: 20px;
    padding: 10px 30px;
}
```
That should do it, let us know,

Thanks
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