Emails are not being sent to customer upon signing up and paying

This topic contains 1 reply, has 2 voices, and was last updated by  Paolo 7 years, 5 months ago.

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  • December 1, 2016 at 7:35 am #316419

    Jeff Tobler
    Full Member
    Post count: 18

    Emails are not being sent to customer upon signing up and paying. I’ve tried it twice and I get nothing. Checked SPAM folders, too. But nothing. Could you please help?

    December 1, 2016 at 5:58 pm #316693

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    please install this plugin https://wordpress.org/plugins/email-log/ and try again.

    If the emails are logged by this plugin, it means that the WordPress is sending them, but the mailserver is not. In that case a SMTP plugin will help. If you search for “SMTP” in this forum you will find countless topics about it.

    Let us know how it goes,

    Thanks

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