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Empty Home-Page

This topic contains 14 replies, has 3 voices, and was last updated by  Michael Kraus 7 years, 4 months ago.

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  • Author
    Posts
  • December 8, 2016 at 6:31 am #321138

    Michael Kraus
    Buyer
    Post count: 61

    Hi

    i have set the
    Theme Compatibility Settings and Selected Theme Compatibility Pack to Hueman_costum and the Homepage is empty: http://branchen.metropoljournal.de/

    I cant change it back
    what do i have to do

    Thank for help
    EMEFKA

    December 8, 2016 at 4:07 pm #321433

    Kor
    Moderator
    Post count: 16516

    Hi Michael,

    Are you able to access the admin dashboard? If you can, please share WP temp admin access to your site so we can check this out fro you? You can post the details here using the private reply option below. If not, please share FTP access to your server

    Thanks!

    December 8, 2016 at 5:10 pm #321487

    Michael Kraus
    Buyer
    Post count: 61
    This reply has been marked as private.
    December 8, 2016 at 6:27 pm #321515

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’m getting this: ERROR: Invalid username.

    Let us know,

    Thanks

    December 9, 2016 at 5:59 am #321833

    Michael Kraus
    Buyer
    Post count: 61
    This reply has been marked as private.
    December 9, 2016 at 6:21 pm #322136

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    this is not related to theme compatibility, the problem seems to be a PHP Fatal Error somewhere.

    Do you have access to the error log? If you don’t, please provide FTP credentials and we will debug this problem.

    Let us know,

    Thanks

    December 10, 2016 at 4:59 am #322395

    Michael Kraus
    Buyer
    Post count: 61
    This reply has been marked as private.
    December 10, 2016 at 3:56 pm #322503

    Michael Kraus
    Buyer
    Post count: 61

    Hi,
    i found out what disturbed and made the empty Homepage: Stripe Payment GeoDirectory Add-on

    December 10, 2016 at 7:42 pm #322682

    Paolo
    Site Admin
    Post count: 31206

    Did you install the Payment Manager Add-on before installing the Stripe extension?

    It doesn’t work without it.

    Let us know,

    Thanks

    December 12, 2016 at 11:47 am #323599

    Michael Kraus
    Buyer
    Post count: 61

    Yes i did so. Ok i will install the stripe extension first.

    Tell me, is the theme responsive or not? It doesn’t realy look so on my iPhone 6S

    December 12, 2016 at 3:14 pm #323683

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    the Stripe add-on should be istalled after the payment manager not first.

    Our themes are all responsive, which one are you using?

    December 12, 2016 at 5:17 pm #323758

    Michael Kraus
    Buyer
    Post count: 61

    Hi,

    I am using the directory Starter Theme. The map does not work.

    December 12, 2016 at 6:47 pm #323812

    Paolo
    Site Admin
    Post count: 31206

    Please provide a link and admin credentials in a private reply and we’ll have a look.

    Thanks

    December 13, 2016 at 6:21 am #324012

    Michael Kraus
    Buyer
    Post count: 61
    This reply has been marked as private.
    December 13, 2016 at 6:46 am #324013

    Michael Kraus
    Buyer
    Post count: 61

    Hi,

    I think i found the mistake: i was using the letters ä, ü and ö in pictures on the map. Now i changed it eo ae, ue, and oe and the map works.

    Tahnks anyway!
    Michael F.

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