Enquiry E-Mail Issue

This topic contains 10 replies, has 4 voices, and was last updated by  Kor 5 years, 6 months ago.

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  • October 28, 2018 at 2:16 pm #451565

    Matt DeWild
    Expired Member
    Post count: 37

    I have a directory set up. http://www.floatdirectory.com
    When using the Enquiry Feature:
    Admin BBC receives the E-Mail correctly within a few seconds.
    The Listing CLient Does not receive the E-Mail. Not in Inbox, Not in Spam, Not in Junk.
    The E-Mail is being generated as I can see both the client E-Mail and Admin BBC in the E-Mail Logs Plugin. But only the Admin BBC is being delivered.
    I have changed the Client E-Mail, no change.
    I have added Easy SMTP Plugin and used a different SMTP Servers. No Change.
    I continue to receive Enquiry into Admin BBC address, but not the client E-Mail.
    Please Advise.

    October 28, 2018 at 2:19 pm #451566

    Matt DeWild
    Expired Member
    Post count: 37
    This reply has been marked as private.
    October 28, 2018 at 5:19 pm #451593

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I can see what you mean there. What does your host say?

    https://wpgeodirectory.com/docs-v2/integrations/email/

    October 28, 2018 at 10:30 pm #451618

    Guust
    Moderator
    Post count: 29970

    Try changing the default subject “Website Enquiry” to something more specific at GD > Notifications > Other emails > Email enquiry

    Some hosts’ spam settings are so high they trash emails with that subject before it is being sent.

    Thanks

    October 28, 2018 at 11:29 pm #451623

    Matt DeWild
    Expired Member
    Post count: 37

    Host says no issues on their end, “contact plugin developer”. No surprise.

    October 28, 2018 at 11:40 pm #451624

    Matt DeWild
    Expired Member
    Post count: 37

    Tried changing subject text. No change. Same behavior.

    October 29, 2018 at 5:53 am #451631

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    October 29, 2018 at 12:33 pm #451677

    Matt DeWild
    Expired Member
    Post count: 37
    This reply has been marked as private.
    October 29, 2018 at 12:48 pm #451682

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    October 29, 2018 at 5:51 pm #451756

    Matt DeWild
    Expired Member
    Post count: 37

    Issue seems to be resolved. Getting E-Mails to at least two different clients. Will test further.

    October 30, 2018 at 5:53 am #451816

    Kor
    Moderator
    Post count: 16516

    Hi Matt,

    Glad to know that everything is working fine now. Enjoy GD and have a nice day!

    Thanks!

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