Error on wp-includes\template-loader.php on line 74

This topic contains 12 replies, has 4 voices, and was last updated by  Giovanni Casula 5 years, 2 months ago.

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  • February 18, 2019 at 12:36 pm #469701

    Giovanni Casula
    Expired Member
    Post count: 65

    Good Afternoon,
    I found an error while opening all the pages on the main menu (location places, search) and also if I try to search a place:

    Warning: include(D:\inetpub\webs\ajoabiit\sardegna/wp-content/themes/supreme-directory/ ): failed to open stream: Permission denied in D:\inetpub\webs\ajoabiit\sardegna\wp-includes\template-loader.php on line 74

    Warning: include(): Failed opening ‘D:\inetpub\webs\ajoabiit\sardegna/wp-content/themes/supreme-directory/ ‘ for inclusion (include_path=’.;C:\php\pear’) in D:\inetpub\webs\ajoabiit\sardegna\wp-includes\template-loader.php on line 74

    I’m using Supreme directory as active theme. Same problem with any other theme installed.
    GD version: 2.0.0.45
    WP version: 5.0.3

    Thanks for your help.

    February 18, 2019 at 2:13 pm #469741

    Kor
    Moderator
    Post count: 16516

    Hi there,

    Thanks for your post. Kindly share both WP admin and FTP access in private reply and a developer will look into this asap!

    Thanks!

    February 18, 2019 at 2:29 pm #469744

    Giovanni Casula
    Expired Member
    Post count: 65
    This reply has been marked as private.
    February 18, 2019 at 7:28 pm #469809

    Alex Rollin
    Moderator
    Post count: 27815

    What is the URL for the site, please?

    February 18, 2019 at 8:39 pm #469831

    Giovanni Casula
    Expired Member
    Post count: 65
    This reply has been marked as private.
    February 18, 2019 at 9:44 pm #469856

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks

    Yes, I can see the error when I click on places.

    Usually a permission denied issue like that means that the files are not owned by the right user.

    Try re-owning them to the main user or contact your host.

    Did you load the files by FTP, or through the frontend?

    If you did it via FTP, you might try reloading them through the WP site.

    February 19, 2019 at 9:21 am #469922

    Giovanni Casula
    Expired Member
    Post count: 65

    Hi Alex, thank you very much for your reply. Not shure about your suggestions. The problem is the file template-loader.php, the GeoDirectory plugin or Supreme directory and DirectoryStarter templates?

    Thanks again for your help.

    February 19, 2019 at 10:53 am #469938

    Alex Rollin
    Moderator
    Post count: 27815

    Try all of them.
    Did you contact your host or try the recommendations?

    February 19, 2019 at 11:36 am #469949

    Giovanni Casula
    Expired Member
    Post count: 65

    Hi Alex, I tried to check file permissions, all folders are ok.
    The problem is the file template-loader.php, the GeoDirectory plugin or Supreme directory and DirectoryStarter templates? Do you suggest to delete plugin and templates and re-install?

    February 19, 2019 at 1:09 pm #469980

    Alex Rollin
    Moderator
    Post count: 27815

    You can try a re-install, and, also, disabling non-GD plugins to see if there might be a conflict.

    Also, make a private reply and include WP Admin credentials as well as FTP credentials so we can take a deeper look at the issue.

    February 19, 2019 at 1:31 pm #469991

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
    February 19, 2019 at 1:32 pm #469993

    Giovanni Casula
    Expired Member
    Post count: 65

    Hi Alex,

    Already sent WP and FTP credentials to Kor, which is now testing the site.

    The best thing I can do now is waiting for his reply.

    I let you know asap. I made a fresh installation in another domain and everything is working properly.

    Thanks for your help!

    February 19, 2019 at 1:43 pm #470003

    Giovanni Casula
    Expired Member
    Post count: 65
    This reply has been marked as private.
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