Error when editing with Elementor

This topic contains 5 replies, has 3 voices, and was last updated by  Stiofan O’Connor 5 years ago.

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  • May 7, 2019 at 6:19 pm #484993

    alchemi design
    Expired Member
    Post count: 46

    Hi,

    I am having an issue when I create a page to show listings from a specific category. Once I select the category to be displayed on the page, it shows a blank screen for the page with a email address link at the top left. This only happens on some pages.
    I have had to upgrade to V2 in the middle of developing the site and added new listings with the new csv columns and I’m not sure if this is causing a conflict or if it is something else. Also, I am new to GD so I was not aware of checking for compatibility for my site’s Theme.
    We have the site housed on our staging site destinationsouthernmaryland.alchemidesign.com and I have included a screenshot of what the screen error looks like.

    Thanks!

    May 7, 2019 at 10:11 pm #485035

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    we had another report of the issue and want to work on a solution.

    Can you provide WP Admin and FTP credentials for the site so we can debug on your site and apply a solution?

    May 7, 2019 at 10:11 pm #485036

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    May 9, 2019 at 8:24 pm #485409

    Alex Rollin
    Moderator
    Post count: 27815

    This has been fixed and the update will be included with the next release. Please update when it comes out and let us know if the problem is fixed.

    Thanks

    May 13, 2019 at 4:54 pm #486179

    alchemi design
    Expired Member
    Post count: 46

    Ok. Thanks. Do you know when you will be releasing the update with this fix?

    May 15, 2019 at 11:19 am #486612

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    The update should be out today or tomorrow at latest.

    Thanks,

    Stiofan

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