Errors updating GD plugins

This topic contains 6 replies, has 2 voices, and was last updated by  Guust 7 years, 10 months ago.

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  • June 25, 2016 at 2:57 pm #215843

    Frank Ferris
    Buyer
    Post count: 76

    Hey there,

    Since about the time we acquired our SSL certificate, we haven’t been able to update our GD plugins. I’ll post admin credentials below – please help if you can 🙂

    Error message:

    Updating Plugin GD Booster (1/4)
    Downloading update from https://wpgeodirectory.com/edd-sl/package_download/MTQ2Njk5OTU0NjpkYzc1MzM5OGE4MDM3Yjk2NmM0OTFiODk2ZjRhZDMyNTo2NTg0OTpkNzM5MzIyOGI2NDNjZjU2MmFjYjM3N2FiMWFlN2E1ZTo=…
    An error occurred while updating GD Booster: Download failed. SSL: no alternative certificate subject name matches target host name ‘wpgeodirectory.com’

    June 25, 2016 at 2:59 pm #215844

    Frank Ferris
    Buyer
    Post count: 76
    This reply has been marked as private.
    June 25, 2016 at 10:41 pm #216105

    Guust
    Moderator
    Post count: 29970

    Hi,

    most probably the server is running an old version of OpenSSL that makes it impossible for your server to communicate with ours.

    Please ask to your hosting provider support to update OpenSSL on your server, or alternatively you can update via FTP or with a plugin like this: https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/

    Let us know how you went.

    Thanks

    June 26, 2016 at 1:43 am #216115

    Frank Ferris
    Buyer
    Post count: 76

    Hi Guust,

    Thanks for the help. I used that plugin and manually uploaded those 4 plugins to update them – worked fine. I’ll also contact my host to regarding updating OpenSSL.

    Thanks.

    Frank

    June 26, 2016 at 12:30 pm #216207

    Guust
    Moderator
    Post count: 29970

    You’re welcome 🙂

    July 1, 2016 at 3:54 pm #219632

    Frank Ferris
    Buyer
    Post count: 76

    Hey Guust,

    Just for a further update – I emailed our hosting service and they said you were right. Our site was on one of their older servers so they migrated us to a newer server with updated OpenSSL. Shouldn’t have any more issues.

    Thanks again for the help!

    Cheers,

    Frank

    July 2, 2016 at 1:13 am #219951

    Guust
    Moderator
    Post count: 29970

    Good to hear it is all sorted 🙂

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