Errors won't show which field is it

This topic contains 4 replies, has 2 voices, and was last updated by  Alex Rollin 4 years, 8 months ago.

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  • August 26, 2019 at 9:24 am #504889

    Jan Smolorz
    Full Member
    Post count: 102

    Hi there
    When doing the validation and theres an error, it’s impossible to see which field is having the error

    It’s hidden by the sticky menu.

    https://prnt.sc/oxkmoj

    How this can be solved?

    I know you’ll tell it not your fault but sticky menu is something that’s widely used
    Thanks

    August 26, 2019 at 9:46 am #504903

    Alex Rollin
    Moderator
    Post count: 27815

    That may be true, but, there might be an adjustment needed to make sure the page is visible, right?

    My advice is to scroll the page. If scrolling the page does not show the field, then adjust the header or content settings so there is more white space to make the whole of the page visible.

    If we need to check please share a link and any credentials needed to view.

    August 26, 2019 at 10:43 am #504911

    Jan Smolorz
    Full Member
    Post count: 102

    Check this video
    User wouldn’t have idea what’s happening
    The error tip disappears after while and once they scroll up they wouldn’t have a clue what is wrong with that field. No?
    Alos all the missing fileds should be highlighted as missing
    If you click on them and leave empty, it tells you something is missing. Otherwise it’s not
    Very confusing for end user
    Whoever developed it assumes the user will know what to do.
    But this seem to be bad UX

    https://screenpresso.com/=5PiMf

    August 26, 2019 at 10:45 am #504912

    Jan Smolorz
    Full Member
    Post count: 102
    This reply has been marked as private.
    August 26, 2019 at 2:56 pm #504943

    Alex Rollin
    Moderator
    Post count: 27815

    You make some good points about the way the field validation behaves.

    In the case of your site, the error is showing on top of the header, but, otherwise it would be under the header. Would that be preferable for you?

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