Facebook sharing issue

This topic contains 5 replies, has 3 voices, and was last updated by  Adeniyi Omikunle 7 years, 8 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • September 7, 2016 at 4:58 am #261516

    Adeniyi Omikunle
    Expired Member
    Post count: 56

    Hello

    When I tried to share a listing via Facebook, it is the website link that is being shared instead of the specific business listing page. Please see attachment and link example in the next post.
    It also does not display any thumbnail and possibly description the way sharing a link on Facebook does.

    September 7, 2016 at 5:05 am #261517

    Adeniyi Omikunle
    Expired Member
    Post count: 56
    This reply has been marked as private.
    September 7, 2016 at 10:43 am #261765

    Kor
    Moderator
    Post count: 16516

    Hi Adeniyi Omikunle,

    The URL was likely scanned by FB before the image was there or the page was slow so the image was not picked up. You’ll have to use this tool below on the link to tell FB to scan the link again. We’ve just updated it for you and it seems to capture the correct title, image and description http://prntscr.com/cf5ru1 . Could you please check on it again?

    https://developers.facebook.com/tools/debug/

    Thanks!

    September 7, 2016 at 12:29 pm #261837

    Adeniyi Omikunle
    Expired Member
    Post count: 56

    Hi

    Thanks. I see that it is working well now. But one of my clients who submitted the listing actually told me about it. I tested it almost about many hours later and it was the same issue on my end too.

    I do not think it is because the page was slow so this may come up again when other listings are added. Is there a more permanent fix to this because it will be difficult to be using the Facebook tool every time someone submitted a listing. And we cannot tell users to be doing this themselves.

    In fact, chances are the users will want to share their listing immediately after they have published it.

    September 7, 2016 at 3:46 pm #262050

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    we can’t tell to Facebook when to crawl your pages.

    Once your website will start generating more content, facebook will start crawling it more frequently.

    This is beyond our control

    I’m sorry.

    September 7, 2016 at 9:57 pm #262370

    Adeniyi Omikunle
    Expired Member
    Post count: 56

    Alright. Thanks. I just want to be sure it isn’t something else.

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket