Failed Submission Error

This topic contains 5 replies, has 2 voices, and was last updated by  Guust 7 years, 8 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • October 21, 2016 at 7:39 pm #289431

    Jimmy Ryan
    Expired Member
    Post count: 202

    Client is testing the site and tried to create a new places listing. After approving the new listing and trying to move towards buy now on Paypal that credit card listing purchase was interrupted with a php error message.

    BTW — He loves the new website and loves the GEO DIRECTORY functionality but for:

    Please consider providing your users PRIVATE ENQUIRY check box right up front when I open a ticket, and doing so means I can avoid the delay of waiting for your response to reply confidentially.

    If you add a PRIVATE ENQUIRY from the outset I would be able to include the exact php error code here and now which has to be held back because the error code includes confidential login information.

    Follow my point — So now I sit and wait for your response and after you respond I will be able to reply and provide private confidential login information embedded in the php error code. The reply c confidentially does not appear until your ticket is open and until you respond. Waste of time.

    October 21, 2016 at 11:00 pm #289505

    Guust
    Moderator
    Post count: 29970

    There is no need to wait for a response from us before you can reply to your own post in private.
    Just add your introduction, post that, and then add your private notes in a private reply to your first post.

    October 21, 2016 at 11:08 pm #289508

    Jimmy Ryan
    Expired Member
    Post count: 202
    This reply has been marked as private.
    October 22, 2016 at 12:24 am #289513

    Guust
    Moderator
    Post count: 29970

    Let’s start with URL and WP admin.
    Thanks.

    October 22, 2016 at 12:43 am #289518

    Jimmy Ryan
    Expired Member
    Post count: 202
    This reply has been marked as private.
    October 22, 2016 at 1:10 am #289520

    Guust
    Moderator
    Post count: 29970

    To update GD plugins, please review https://wpgeodirectory.com/docs/faqs/what-is-the-best-way-to-update-the-gd-plugins/

    Customizations should never be made to a parent theme, so it would be safe to update the starter theme using the normal WP process.
    If you did make customizations, make sure to move them to a safe place, for example use code snippets for php code, and GD > Design > scripts for CSS.
    https://wpgeodirectory.com/docs/useful-plugins/#snippets

    Once you have moved all customizations from Supreme or Starter to a safe place, you can also update Supreme by owerwriting all the files using FTP.

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket