Featured Listing Payment Cancelled

This topic contains 3 replies, has 2 voices, and was last updated by  Guust 7 years, 5 months ago.

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  • December 2, 2016 at 11:14 am #317297

    Robert Davenport
    Buyer
    Post count: 609

    Hi,

    We have a featured listing that just cancelled their monthly paypal subscription and yet their listing is still showing as Featured when we have it set to downgrade as non-featured if cancelled.

    Can someone please explain how this is supposed to work?

    Thank you,
    Robert

    December 2, 2016 at 1:33 pm #317386

    Guust
    Moderator
    Post count: 29970

    The listing will stay active until it is not renewed automatically.
    The user has paid for example for a month and accepted recurring payments, but canceled the subscription after 5 days.
    The listing will still run for 25 days, after all, the user paid for a whole month already.

    December 7, 2016 at 10:10 am #320526

    Robert Davenport
    Buyer
    Post count: 609

    Thanks for explaining how this works Guust!

    December 7, 2016 at 10:35 am #320538

    Guust
    Moderator
    Post count: 29970

    No problems 🙂

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