Featured Listings Not on Top

This topic contains 10 replies, has 3 voices, and was last updated by  Kiran 7 years ago.

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  • May 2, 2017 at 3:54 pm #376551

    Paul Ceppaglia
    Expired Member
    Post count: 29

    Hi,

    I have 11 test listings published in my directory. All in the same categories.

    One of these is listings is a featured listing.

    The featured listing is correctly shown wherever I place a “GD Popular Post View” widget and select “show only featured listings.”

    However, in the main listing pages (whether it’s a location page or a category archive page), the featured listing does not appear at the top of the listings.

    Per another support thread, I have tried the following:

    “Go to GD > Place (or other CPT settings) > Sorting options tab > Add “featured” option from left hand side and set as default.”

    This does not change the display of the listings.

    I will be selling the “featured” listing positioning as an add-on, so I must get this working before the directory goes live. How can I fix this?

    Thank you!

    May 2, 2017 at 5:03 pm #376581

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    if you provide a link and admin credentials we will have a look.

    Thanks

    May 2, 2017 at 5:54 pm #376598

    Paul Ceppaglia
    Expired Member
    Post count: 29
    This reply has been marked as private.
    May 2, 2017 at 7:35 pm #376618

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I can’t find anything wrong in settings, it must be a plugin that is creating a query conflict. Did you try disabling all non GD Plugins momentarily to see if the problem would go away?

    Let us know,

    Thanks

    May 2, 2017 at 8:21 pm #376624

    Paul Ceppaglia
    Expired Member
    Post count: 29

    Hi Paolo,

    I did disable every plugin (except for the GD plugins) and the problem persists.

    Thanks,
    Paul

    May 2, 2017 at 8:37 pm #376625

    Paolo
    Site Admin
    Post count: 31206

    The developers have been alerted about your case and they’ll let us know how to fix it asap.

    Thanks for your patience,

    May 3, 2017 at 6:00 am #376654

    Kiran
    Moderator
    Post count: 7069

    Hi Paul,

    I have checked in backend and seems all settings are correct. We need FTP & Database server details to look into more.
    Let us provide FTP details & Database server details to access database.

    Thanks,
    Kitan

    May 3, 2017 at 2:05 pm #376729

    Paul Ceppaglia
    Expired Member
    Post count: 29
    This reply has been marked as private.
    May 4, 2017 at 7:43 am #376835

    Kiran
    Moderator
    Post count: 7069

    Hi Paul,

    Please check now.

    Problem was some listings has incorrect value stored for is_featured field in database table wp_geodir_gd_place_detail. Those listings are 13146 & 13153 & created around on date 2017-04-26 15:00.

    How you created those listings? Because these listings must have value 0 or 1 for is_featured field. Currently i have fixed it by replacing 0 for incorrect values.

    Thanks,
    Kiran

    May 4, 2017 at 1:18 pm #376870

    Paul Ceppaglia
    Expired Member
    Post count: 29

    Hi Kiran,

    Those entries were among several that I created via CSV import (I downloaded the sample CSV file and groomed my data to conform to the sample file’s structure). The sample CSV file didn’t contain the “is_featured” field.

    For subsequent imports, can I add the “is_featured” column to the CSV file, and explicitly set a value of 0 for the field? Hopefully that would prevent this from happening in the future…

    Thanks,
    Paul

    May 4, 2017 at 1:48 pm #376903

    Kiran
    Moderator
    Post count: 7069

    Hi Paul,

    Thanks for raising this, we will look and fix if that was the problem.

    Yes, you can add is_featured column in sample file and add values 0 or 1.
    Also, you can do Export Listings > add/edit listings > Import Listings.

    The second option will be best, because it contains all the fields, so no need to add custom field columns.

    Thanks,
    Kiran

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