Formatting Issue

This topic contains 9 replies, has 3 voices, and was last updated by  Paolo 7 years, 8 months ago.

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  • August 22, 2016 at 8:22 pm #251339

    twinislands
    Expired Member
    Post count: 29

    Hi I am working on this listing for someone but it is behaving funny:
    http://www.behealthytt.com/places/trinidad-and-tobago/san-fernando/san-fernando/yoga-classes/anugraha-yoga/

    I cannot create spaces between the text (even though spaces are there on the back end) and the spacing is off between the two paragraphs (even though it looks normal on the back end).

    Please Advise

    Shari

    August 23, 2016 at 3:03 am #251460

    Kor
    Moderator
    Post count: 16516

    Hi Shari,

    It looks like you’ve enabled the “Advanced Editor” for your descriptions and there could be some formatting errors. The settings can be found here. GD > Design > Listing > ADD LISTING FORM SETTINGS > Show description field as editor . I’d suggest turning that off if you would like to avoid formatting issues if the listing is added by your clients. If not, you can try correcting the formatting issues by selecting the “Text Editor” http://prntscr.com/c96stl

    August 23, 2016 at 3:44 pm #251977

    twinislands
    Expired Member
    Post count: 29

    Hi I followed what you described but I have no idea how to turn it off.
    Under ADD LISTING FORM SETTINGS there are two options:
    Enable “Accept Terms and Conditions”
    and Show description field as editor

    Under “Show description field as editor” there is no check box. There is an empty box which says: Select post types to show advanced editor on add listing page

    but it does not have any text in there ?

    August 23, 2016 at 4:01 pm #251982

    Kor
    Moderator
    Post count: 16516

    Hi twinislands,

    Do you think you can share temp admin access to your site so we can take a better look at the settings? You can post the details here using the private reply option below.

    Thanks!

    August 23, 2016 at 5:14 pm #252006

    twinislands
    Expired Member
    Post count: 29
    This reply has been marked as private.
    August 23, 2016 at 6:34 pm #252065

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    please review the text tab of that content to see the HTML, it is full of 

    <div class="ellipsis _50f3" data-hover="tooltip">

    A lot of them are not closed.

    Thanks

    August 23, 2016 at 9:34 pm #252169

    twinislands
    Expired Member
    Post count: 29

    Okay thanks for the feedback. I am not sure how that happened as I do not know how to code

    I did update my wordpress, genesis and plugins so I do not know if that is causing the error but I only use the Visual tab, never the Text to input data

    Please advise how to fix this issue

    Thanks

    August 23, 2016 at 9:39 pm #252170

    Paolo
    Site Admin
    Post count: 31206

    Presumably you copy and pasted the text with the code already formatted around it or one of your plugins is adding that html automatically.

    To fix it you should remove all the wrong html from the text editor and find out where it was coming from to prevent this from happening again.

    GeoDirectory has nothing to do with it.

    Thanks

    August 26, 2016 at 3:43 pm #253894

    twinislands
    Expired Member
    Post count: 29

    Hi Paolo, great feedback. I copy and pasted the text from gmail and i am not sure where my client got it from. In the end I pasted it into “plain text” format in gmail and did over the whole profile.

    It is showing as normal now so just a weird formatting issue.

    I appreciate the headsup.

    S

    August 26, 2016 at 3:46 pm #253903

    Paolo
    Site Admin
    Post count: 31206

    You are welcome 🙂

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