GD – Drop down menus NOT (always) working

This topic contains 9 replies, has 3 voices, and was last updated by  Kor 5 years, 5 months ago.

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  • #456532

    jason balgopal
    Full Member
    Post count: 23

    I am using GeoDirectory, Version: 1.6.30
    I’m using Supreme Directory Theme, Version: 1.1.9

    My site is: https://counsellistings.com

    QUESTION: Sometimes the first two drop down options: “Services” and beside it: “Select Services” do not allow selection and do not show the other choices.

    The remaining choices all always work.

    AND, once one moves off of this front page, the option choices always work.

    I say this “Sometimes” happens. I can’t narrow down when. I’ve tried different browsers and different computers. The site always functions properly on a PHONE. It’s just the computer where it sometimes doesn’t work.

    This WAS an open topic in September 2018. It was closed as the problem seemed to have resolved. It’s BACK!!

    Suggestions?….

    Thanks!!

    J

    #456571

    Alex Rollin
    Moderator
    Post count: 27815

    Your GD plugin is not the latest.

    Update and if the issue persists, write back with your site details including WP Admin credentials and login URL in a private reply so we can take a look.

    #456924

    jason balgopal
    Full Member
    Post count: 23
    This reply has been marked as private.
    #456930

    Kor
    Moderator
    Post count: 16516

    Hi Jason,

    The credentials you’ve provided is invalid. Could you please double check?

    Thanks!

    #456931

    Alex Rollin
    Moderator
    Post count: 27815

    Sorry, those credentials aren’t working for me.

    Please validate them and repost so we can take a look.

    User:
    Pass:

    #456938

    jason balgopal
    Full Member
    Post count: 23
    This reply has been marked as private.
    #457255

    Kor
    Moderator
    Post count: 16516

    Hi Jason,

    Thanks for your reply and I’m sorry for overlooking this. Will check on it and come back to you asap!

    Thanks!

    #457356

    Alex Rollin
    Moderator
    Post count: 27815

    We tested this in several browsers and can’t recreate the issue.

    Any other info about which browser you were using when you saw it last?

    It is an odd issue, and doesn’t sound familiar.

    #457961

    jason balgopal
    Full Member
    Post count: 23

    Thanks folks.

    I was using SAFARI…but I also tried it at work…an IBM..not sure what browser.

    I’ll try to keep track of how it acts up.

    I DO appreciate you looking into this.

    Thx

    J

    #457974

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
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