GD Map won't load on mobile

This topic contains 9 replies, has 3 voices, and was last updated by  Tzahi Ben Hanoch 5 years, 2 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • February 19, 2019 at 11:46 am #469952

    Tzahi Ben Hanoch
    Free User
    Post count: 21

    Hi

    I have a full paid GD Plugin.
    Everything works fine, except that GD map won’t load in responsive mode.
    The block of the map is visible, but the loading circle keeps rolling without stopping. See screenshot attached.
    I’m using a high quality VPS so resources shouldn’t be an issue.
    Also I tried to disable all plugins (except GD) but problem remains.

    URL: https://florentin-magazine.com/biz-cat/

    Any ideas how to solve this?

    Thanks

    February 19, 2019 at 1:15 pm #469984

    Alex Rollin
    Moderator
    Post count: 27815

    Please update to the latest version of GD.
    If we need to take a look at the settings, please make a private reply an include WP Admin credentials and the login URL so we can check.

    February 22, 2019 at 8:58 am #470545

    Tzahi Ben Hanoch
    Free User
    Post count: 21
    This reply has been marked as private.
    February 22, 2019 at 7:11 pm #470673

    Alex Rollin
    Moderator
    Post count: 27815

    Sorry, those credentials aren’t working.
    Please try them yourself to make sure they work, then repost here.

    February 23, 2019 at 5:13 pm #470816

    Tzahi Ben Hanoch
    Free User
    Post count: 21
    This reply has been marked as private.
    February 23, 2019 at 11:31 pm #470854

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    February 27, 2019 at 1:53 pm #471434

    Tzahi Ben Hanoch
    Free User
    Post count: 21

    Hi
    Any updates?
    If there’s no solution I would ask for a refund for all the addons I have purchased, as 90% of my users are using mobile.
    Thanks

    February 27, 2019 at 2:10 pm #471438

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    February 28, 2019 at 10:40 am #471624

    Kiran
    Moderator
    Post count: 7069

    Hello Tzahi,

    I have done some investigation and found that one of your custom style hides the map container. That style is 

    @media only screen and (max-width:767px){.gd-google-maps .et_pb_section_0{display:none!important}}

    Please remove that style or add following style to work map properly.

    @media only screen and (max-width:767px){.gd-google-maps .et_pb_section_0{display:block!important}}

    Let us know.

    Thanks,
    Kiran

    March 2, 2019 at 8:25 am #472019

    Tzahi Ben Hanoch
    Free User
    Post count: 21

    Great! that worked.
    Thanks!

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket