GeoDirectory crashed my site

This topic contains 11 replies, has 3 voices, and was last updated by  Kiran 6 years, 11 months ago.

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  • June 2, 2017 at 4:52 pm #381344

    Jacob Paulsen
    Full Member
    Post count: 45

    Team, My site wouldn’t load today. I did a lot of troubleshooting. Eventually in deactivating all plugins and then reactivating them 1 by 1 I found geodirectory to be the offender. I use multi-site and when the plugin is in my directory at all it causes the primary site and all sub-sites to not load at all even though it is only active one 1 sub-site.

    I’m wondering if there is somewhere I can download previous versions? I would like to roll back to the previous version to see if that works. It would help me isolate the issue to the latest version.

    June 2, 2017 at 5:02 pm #381345

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    do you have any outdated add-ons running on the same install?

    Let us know,

    Thanks

    June 2, 2017 at 5:07 pm #381348

    Jacob Paulsen
    Full Member
    Post count: 45

    There are some that do need to be updated for sure. But isolated, geodirectory by itself without any other active plugins was doing the same thing. So I don’t think its a plugin to plugin compatibility issue.

    June 2, 2017 at 5:10 pm #381350

    Paolo
    Site Admin
    Post count: 31206

    I can’t recreate this on any of our demos (multisite) and no other member reported this, so it’s either a conflict with an outdate gd add-on or with a 3rd aprty plugin.

    Please try to update everything, if that wasn’t the issue, try to deactivate all non GD plugins momentarily and let us know how it goes.

    Thanks

    June 2, 2017 at 7:13 pm #381377

    Jacob Paulsen
    Full Member
    Post count: 45

    Ok, I just did some more testing.
    I deactivated ALL network plugins
    I deactivated ALL plugins on the sub-site where I run GeoDirectory
    I reinstalled and activated GeoDirectory on the sub-site.
    The entire network went down.
    I remove GeoDirectory and everything comes back up.

    Can this still be a plugin conflict given that it was only activated on 1 sub-site on the network… all by itself without any other plugins but it brought down the entire network?

    If that isn’t a plugin conflict what else can I troubleshoot?

    If it is a plugin issue then its over my core WordPress knowledge given what I’ve done to troubleshoot to this point.

    June 2, 2017 at 7:21 pm #381381

    Paolo
    Site Admin
    Post count: 31206

    Do you have access to a server error log? If not, please provide a link, admin and FTP credentials and we will have a look.

    Thanks

    June 2, 2017 at 7:28 pm #381386

    Jacob Paulsen
    Full Member
    Post count: 45
    This reply has been marked as private.
    June 2, 2017 at 7:42 pm #381387

    Paolo
    Site Admin
    Post count: 31206

    The developers have been alerted, they’ll let you know asap. Most likely now it will be after the week end though.

    Thanks

    June 2, 2017 at 7:43 pm #381389

    Jacob Paulsen
    Full Member
    Post count: 45

    Thank you very much. I look forward to any help you can provide!

    June 5, 2017 at 12:59 pm #381695

    Kiran
    Moderator
    Post count: 7069

    Hi Jacob,

    I have installed GeoDirectory on sub-site https://biz.concealedcarry.com/ and it seems works fine there.
    I have done some changes.
    – Added define(‘WP_MEMORY_LIMIT’, ‘1024M’); in wp-config.php
    – Home page map got stuck because it going to load 70k+ listings markers. To fix this i have unticked some categories from GD > Design > Map. (We recommends GD Marker Cluster plugin that loads markers dynamically with cluster)

    Let us know.

    Thanks,
    Kiran

    June 5, 2017 at 1:11 pm #381697

    Jacob Paulsen
    Full Member
    Post count: 45

    Kiran, thank you. Not sure what I was doing differently but glad it worked for you!

    I generally have Marker Cluster and a lot of the other addons installed and active but had removed them last week when I had issues. I will restore them now.

    Thank you again for your support!

    June 5, 2017 at 1:31 pm #381700

    Kiran
    Moderator
    Post count: 7069

    Thanks for letting us know 🙂

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