Geodiretory installation error

This topic contains 10 replies, has 4 voices, and was last updated by  Stiofan O’Connor 7 years, 6 months ago.

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  • October 24, 2016 at 2:07 pm #290676

    Fabrizio Fabri
    Expired Member
    Post count: 71

    Hi support
    after I installed wpmudev Defender security plugin my GD site broke giving an error when writing a review, rating or a place.
    As you suggested, I deactivated and deleted Defender plugin but the problem remained. So I decided to make a brand new GD installation. I deleted all the data (places, event, reviews, etc.) then I deactivated and deleted all the plugin (first the GD addon and then the GD core).
    Then I reinstalled Geodirectory anew with GD Dummy Data but the problem is still there: if I add a review to a dummy data place it gives me an “Internal Server Error”.
    It says: The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at postmaster@whatrun.com to inform them of the time this error occurred, and the actions you performed just before this error.
    More information about this error may be available in the server error log.
    Can you please help me?
    Maybe there are some files to delete manually?

    Thank you
    Fabrizio

    October 24, 2016 at 2:45 pm #290738

    Kor
    Moderator
    Post count: 16516

    Hi Fabrizio,

    Do you think you can share WP temp admin access to your site so we can take a better look? You can post the details here using the private reply option below.

    October 24, 2016 at 6:28 pm #291046

    Fabrizio Fabri
    Expired Member
    Post count: 71
    This reply has been marked as private.
    October 24, 2016 at 8:48 pm #291098

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    did you contact the server administrator to check the server error log?

    Without that information it will be very difficult to resolve the problem…

    I would also try to delete your .htaccess file and save permalink to generate a clean one, maybe the defender plugin left some of its code in it.

    Let us know,

    October 25, 2016 at 2:17 pm #291526

    Fabrizio Fabri
    Expired Member
    Post count: 71
    This reply has been marked as private.
    October 25, 2016 at 5:23 pm #291626

    Paolo
    Site Admin
    Post count: 31206

    HI,

    it helps, but I’m unsure how to fix it. Stiofan will follow up asap.

    Thanks for your patience,

    October 25, 2016 at 7:39 pm #291796

    Fabrizio Fabri
    Expired Member
    Post count: 71

    ok!
    thank you
    Fabrizio

    October 26, 2016 at 8:50 am #292027

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Fabrizio,

    The line “suexec policy violation: see suexec log for more” please check of provide these logs, you may have to ask your server admin to disable that rule.

    Let us know.

    Thanks,

    Stiofan

    October 26, 2016 at 1:29 pm #292151

    Fabrizio Fabri
    Expired Member
    Post count: 71

    Hi Stiofan
    I’ll check as you request and I’ll let you know.
    Thank you
    Fabrizio

    October 27, 2016 at 9:30 am #292695

    Fabrizio Fabri
    Expired Member
    Post count: 71

    Hi Stiofan
    I solved the problem with my server admin. PHP script permission was NOT 755 so they reset it and now geodirectory works fine 🙂
    I asked the developers if Defender did it. I’ll let you know.
    Many thanks for your support!!
    Bye
    Fabrizio

    October 27, 2016 at 9:41 am #292697

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Great, i’m glad it’s solved! 🙂

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