Getting an error when trying to add pricing packages

This topic contains 10 replies, has 3 voices, and was last updated by  Alex Rollin 5 years, 1 month ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: , ,

  • Author
    Posts
  • March 14, 2019 at 12:18 pm #474480

    Dotty Directory
    Full Member
    Post count: 254

    Hi all, getting an error when trying to add a price package, it ends in this ‘class-geodir-pricing-settings-cpt-package.php on line 108’

    Unfortunately I can’t give you access as it’s being built locally, it’s a completely fresh install though. For some reason it’s not creating the wp_geo_price table either.

    Any ideas?

    Thanks,
    Mark

    March 14, 2019 at 4:51 pm #474514

    Kor
    Moderator
    Post count: 16516

    Hi Mark,

    Thanks for your post. Could you please check and see if you have the correct version of the addon installed? Also, please make sure everything is updated by comparing the versions here https://wpgeodirectory.com/your-account/ (Just incase wpeasyupdates are not working). If all doesn’t help, upload your site to a staging URL and we’ll troubleshoot this further for you.

    March 15, 2019 at 9:06 am #474676

    Dotty Directory
    Full Member
    Post count: 254

    Unfortunately it’s all up to date, I’ll get on uploading it shortly and will get back to you when it’s finished (it’s got a massive uploads folder)

    March 15, 2019 at 12:57 pm #474716

    Kor
    Moderator
    Post count: 16516

    Hi Dotty,

    Alright then, let us know how it goes.

    March 15, 2019 at 2:13 pm #474730

    Dotty Directory
    Full Member
    Post count: 254
    This reply has been marked as private.
    March 15, 2019 at 10:40 pm #474798

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    please license the addons and make any updates that might be needed.

    Then check again to see if the error persist.

    When I login and check I can see the page refresh on submitting a new package and then a blank backend page.

    If it does persist, then please write back with FTP so we can debug.

    March 18, 2019 at 9:23 am #475092

    Dotty Directory
    Full Member
    Post count: 254

    Unfortunately after adding the license’s and checking for updates (none required) the issue still persists.

    The same is happening as you mentioned.

    FTP Credentials incoming.

    Thanks Alex,
    Mark

    March 18, 2019 at 9:27 am #475093

    Dotty Directory
    Full Member
    Post count: 254
    This reply has been marked as private.
    March 18, 2019 at 4:21 pm #475158

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks, the developers will take a look.

    March 19, 2019 at 12:33 pm #475332

    Dotty Directory
    Full Member
    Post count: 254

    Sorted, thanks 🙂

    March 19, 2019 at 1:38 pm #475346

    Alex Rollin
    Moderator
    Post count: 27815

    This is resolved?

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket