Getting "Download failed. Unauthorized" after new update

This topic contains 22 replies, has 3 voices, and was last updated by  Alex Rollin 5 years, 2 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • December 20, 2019 at 8:01 am #522515

    riobravomedia
    Expired Member
    Post count: 361

    Hey,

    Just tried updating and got an error “Download failed. Unauthorized” for two plugin updates. Thoughts?

    December 20, 2019 at 9:54 am #522527

    Kor
    Moderator
    Post count: 16516

    Hi riobravomedia,

    Thanks for your message. Could you please try deactivating and activating the license key and see if it helps?

    Thanks!

    December 21, 2019 at 4:11 pm #522682

    riobravomedia
    Expired Member
    Post count: 361

    that worked on one site but not the other one. Seems this issue has started since I upgraded from a 4 month subscription to the yearly just recently. In this last site I deactivated the license twice and reentered it… it still hasn’t updated.

    Note: also something was kinda strange with the first site update. It was showing that two GD plugin updates were waiting. I deactivated the license and reactivated it and without updating the plugins they now showed they were updated.

    December 21, 2019 at 4:18 pm #522683

    riobravomedia
    Expired Member
    Post count: 361

    Ahhh… I followed the link from the failed plugin update and it took me to a page to update the 4 month plan. So for some reason it is not recognizing the new subscription license key.

    December 21, 2019 at 4:23 pm #522686

    riobravomedia
    Expired Member
    Post count: 361
    This reply has been marked as private.
    December 21, 2019 at 6:36 pm #522697

    Alex Rollin
    Moderator
    Post count: 27815

    Yes, you can read about the membership license here:
    https://wpgeodirectory.com/docs-v2/addons/installing-addons/

    As long as an individual key can be deactivated, you should be able to get going. Deactivate the key, refresh the page, add your new key to that individual plugin, then activate.

    December 21, 2019 at 6:42 pm #522700

    riobravomedia
    Expired Member
    Post count: 361

    Alex,

    so simple as that? really Gosh Alex I just told you I did that 4 times and it is not working. Otherwise I wouldn’t be bothering you with a non-issue cause it would have worked. I have better things to do and I know you do too but I am here in support because this is not working. Have a great day!

    December 21, 2019 at 6:45 pm #522701

    Alex Rollin
    Moderator
    Post count: 27815

    I admit it can be a bit confusing. As the doc says the membership license isn’t retroactive. To update existing individual plugins you can either deactivate and reactivate the keys (I always refresh the page in between) or update them manually as described here:

    https://wpgeodirectory.com/docs-v2/addons/installing-addons/#manual

    December 22, 2019 at 11:31 am #522757

    riobravomedia
    Expired Member
    Post count: 361

    Alex, the only thing that is confusing is why I can’t get you to understand this is an issue that is not resolving itself no matter how many times I clear the cache, refresh the page, deactivate and reactivate the license key etc. I have reached out to Stiofan in the FB group to see if he can assist me since you don’t seem to want to deal with this.

    December 22, 2019 at 6:15 pm #522775

    riobravomedia
    Expired Member
    Post count: 361
    This reply has been marked as private.
    December 22, 2019 at 9:16 pm #522793

    Alex Rollin
    Moderator
    Post count: 27815

    I did the following:

    Advanced search filters on plugins page
    deactivate license
    reference
    add my own individual license for Advanced Search filters, activate
    refresh
    click update
    (updated)
    deactivate license

    As mentioned in the linked doc above, membership keys are not retroactive. For them to work for updates/licensing you have to delete plugins and re-install them through the extensions panel. Otherwise you use individual licenses, which is what I did.

    Again, apologies for the confusion. I have tried to make it clear in the docs. The developers plan a ‘revamp’ of the licensing, it is on the roadmap.

    BTW the FB group is not for support tickets, please always post those here.

    December 23, 2019 at 11:10 am #522847

    riobravomedia
    Expired Member
    Post count: 361

    Thanks Alex…. I am not Australian but all I can say is “That is Bloody inconvenient as hell”

    The curious thing is that like I mentioned I didn’t have to do this with my other site…but maybe there is an underlying issue.

    Do I need to reinstall every “Bloody” Plugin now that I updated?

    December 23, 2019 at 12:59 pm #522862

    Alex Rollin
    Moderator
    Post count: 27815

    No, you can add the individual licenses, like I explained above.

    I have done the uninstall and re-install before. It can take longer but with bulk actions can be done in 10 minutes or so.

    January 9, 2020 at 9:04 am #524763

    riobravomedia
    Expired Member
    Post count: 361

    I just need to verify this please. See screenshots

    I currently have basically two identical GD sites. And as you well remember my issues above with the licensing. Just trying to confirm that I am not having an ongoing issue with one of these. Thanks

    One is showing the green “License key” link and the other isn’t. Is there a problem with this one?

    January 9, 2020 at 10:32 am #524769

    Alex Rollin
    Moderator
    Post count: 27815

    The Google Analytics addon does not require a license.

    We have released a plugin that does basically the same thing (but that does not include the Pricing Manager integration).

    https://wpgeodirectory.com/front-end-google-analytics/

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 23 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount