Getting "Match the requested format" request

This topic contains 6 replies, has 2 voices, and was last updated by  Kor 6 years, 5 months ago.

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  • November 15, 2017 at 3:14 pm #405374

    James Barker
    Full Member
    Post count: 91

    I searched the forum and found this as well, but from the replies couldn’t tell what the solution was. I discovered this attempting to update a listing manually so my question is two-fold:

    1) Re: “match the requested format.” I’ve included screen-shots below. When I went to change the city of the listing, I went to save it and received this error with regards to the pricing format. In the place settings I believe I have it right inputted correctly, choosing characters, unless I’m in the wrong place (see screenshots).

    2) I stumbled upon this by attempting to change the city in the listing. Can I do this manually with the listings without claiming them? I did click on no for “business owner/associate,” but what to ensure I can do this as admin without going through the claim process.

    Thanks!

    November 16, 2017 at 5:55 am #405458

    Kor
    Moderator
    Post count: 16516

    Hi James,

    Please share the URL of the site in question so we can take a better look at it and also WP temp admin access to your site. You can post the details here using the private reply option below.

    November 16, 2017 at 11:55 am #405530

    James Barker
    Full Member
    Post count: 91
    This reply has been marked as private.
    November 17, 2017 at 4:04 pm #405751

    Kor
    Moderator
    Post count: 16516

    Hi jim,

    Sorry for overlooking this one. Checking it out now.

    Thanks!

    November 17, 2017 at 4:12 pm #405752

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    November 17, 2017 at 4:21 pm #405755

    James Barker
    Full Member
    Post count: 91

    Ah, I noticed that was there. I didn’t put it there and thought it was some default code, though it’s possible my developer stuck it in there. I removed it, but before I go any further can you please confirm that I can edit a listing by choosing no for business owner/associate without having it be claimed by me? I just need to change the city of a couple of listings which will also allow me to ensure the $$ issue is fixed (that’s how I stumbled upon it.) Also, should I just remove the validation message, too?

    Thanks!

    November 18, 2017 at 9:24 am #405867

    Kor
    Moderator
    Post count: 16516

    Hi James,

    Since you’re the directory owner, you can edit any listings without claiming it. And you can remove the “Validation Message” since you don’t have any validation patterns.

    Thanks!

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