Google Rich Snippets for Reviews not Working

This topic contains 15 replies, has 3 voices, and was last updated by  Paolo 9 years, 2 months ago.

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  • February 14, 2015 at 7:06 pm #30922

    frantletle
    Full Member
    Post count: 91

    When checking http://www.google.com/webmasters/tools/richsnippets:

    “No rich snippet will be generated for this data, because it appears to include multiple reviews of an item, but no aggregate review information. More information about aggregate reviews.”

    Apparently GD does not produce an aggregate rating.

    This is very valuable if it will work because its possible that your review stars will appear in Google results.

    Will this be fixed/added soon?

    February 16, 2015 at 3:53 pm #31054

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’ve just tested this for this page: http://wpgeo.directory/restaurants/united-states/new-york/new-york/french/la-grenouille/#comment-8671

    and it seems to be working as expected: http://www.google.com/webmasters/tools/richsnippets?q=http%3A%2F%2Fwpgeo.directory%2Frestaurants%2Funited-states%2Fnew-york%2Fnew-york%2Ffrench%2Fla-grenouille%2F%23comment-8671

    Do you have the latest version of the multirating and reviews addons installed?

    Could you provide a link to a page with ratings that report that problem?

    Thanks

    February 17, 2015 at 12:24 am #31144

    frantletle
    Full Member
    Post count: 91
    This reply has been marked as private.
    February 17, 2015 at 12:17 pm #31161

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi do u have the option in multiratings>general>Hide rating stars summary on detail page> ticked? If this is ticked then that’s the problem… If not then let us know.

    Stiofan

    February 17, 2015 at 4:39 pm #31179

    frantletle
    Full Member
    Post count: 91

    That option does not appear in the admin at all.

    February 21, 2015 at 4:25 pm #31619

    frantletle
    Full Member
    Post count: 91

    Any suggestions considering it does not appear in the admin?

    February 21, 2015 at 4:58 pm #31622

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    check your plugins are upto date and if so please provide wp-admin so we can investigative.

    March 1, 2015 at 1:56 am #32436

    frantletle
    Full Member
    Post count: 91
    This reply has been marked as private.
    March 1, 2015 at 2:25 am #32437

    frantletle
    Full Member
    Post count: 91
    This reply has been marked as private.
    March 2, 2015 at 5:04 pm #32558

    Paolo
    Site Admin
    Post count: 31206

    Hi Frantetle,

    you are using GD version 1.2.4. Current version is 1.3.8.

    We urge you to check all your plugin version before opeining thread like this.

    Thank you

    March 4, 2015 at 7:36 pm #32936

    frantletle
    Full Member
    Post count: 91

    I don’t understand. You are saying

    1. the rich snippets plugin did not work in versio 1.2.4?

    2. that ratings plugin should not work at all anymore since I upgraded it?

    March 5, 2015 at 4:01 pm #33003

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    core plugins and addons should always be kept updated to the latest version.

    If you are using core 1.2.4 with a more recent multiratings addon, anything could stop working, not only reviews or rich snippets. They are not ment to work together.

    This is what I’m saying.

    Thanks

    March 6, 2015 at 12:39 am #33094

    frantletle
    Full Member
    Post count: 91

    Where can I download the older version of multiratings that would be compatible with core 1.2.4?

    March 6, 2015 at 2:06 pm #33110

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    you should really go the right way and download the latest core instead.

    We don’t keep old addons for download and we don’t support them.

    I wouldn’t even know which version is to be used with 1.2.4.

    That’s a core version of at least 5 months ago…

    Thanks

    March 14, 2015 at 7:24 am #34008

    frantletle
    Full Member
    Post count: 91

    I cant. I will be working with that version forever since I will be customizing the core. Unfortunately, there are many things I cannot simply do with hooks which is why I need to customize the core.

    So I’ve spent a lot of money on my project to find out there is no older version support, nor customization ability from the company that built the software.

    I have tried getting help in the Jobs forum with no response.

    BTW, your support policies do not specify that you only support the latest version.

    This is terrible situation.

    (for the record, its Version 1.0.5)

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