Google Structure Data — Failed to normalize the rating value

This topic contains 11 replies, has 3 voices, and was last updated by  Stiofan O’Connor 6 years, 11 months ago.

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  • June 12, 2017 at 11:11 pm #382926

    peterho2004
    Expired Member
    Post count: 48

    hi Sir/Madam,

    I just enabled the multi-ratings plugin. When I check my page using the Google Structured Data Testing tool, I am getting “Failed to normalize the rating value” error. Any suggestions on how to fix it? thanks,

    Peter

    June 13, 2017 at 4:31 pm #383024

    Paolo
    Site Admin
    Post count: 31206

    hi,

    the developers have been alerted, would you mind sharing a link and admin credentials for us to check?

    Let us know,

    Thanks

    June 13, 2017 at 5:04 pm #383032

    peterho2004
    Expired Member
    Post count: 48
    This reply has been marked as private.
    June 13, 2017 at 5:37 pm #383041

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    This is strange it seems to be failing to find the rating for one of the reviews, can you please provide FTP and i will debug this.

    Thanks,

    Stiofan

    June 13, 2017 at 6:15 pm #383068

    peterho2004
    Expired Member
    Post count: 48

    hi Stiofan,

    Just want to be clear, are you asking for an ftp setup via cpanel?
    I thought I already provided my admin password.

    Peter

    June 13, 2017 at 6:23 pm #383071

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Yes FTP details so i can make some code changes to see where the problem is.

    capnel details will do if you dont know how to setup a FTP.

    Thanks,

    Stiofan

    June 13, 2017 at 6:36 pm #383077

    peterho2004
    Expired Member
    Post count: 48
    This reply has been marked as private.
    June 14, 2017 at 9:28 am #383122

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the info, please check now.

    Stiofan

    June 14, 2017 at 10:46 am #383137

    peterho2004
    Expired Member
    Post count: 48

    hi Stiofan,
    thanks for looking into it. the error went away per Google’s structured data tool.
    Can you tell me what did you change?

    When I test another page (see below), I do not see any review markup per Google’s structured data tool?
    Is that intentional? How can I fix it?
    https://multiplyiq.com/activity_summary/

    thanks,

    Peter

    June 14, 2017 at 1:33 pm #383165

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Peter,

    Replies were being assigned a review structure but had no rating so that was the cause of that.

    Category pages don’t have review structured data only single items.

    Stiofan

    June 14, 2017 at 1:42 pm #383192

    peterho2004
    Expired Member
    Post count: 48

    hi Stiofan,

    can you tell me what did you change for awareness so that I do not break anything? thanks,

    Peter

    June 14, 2017 at 2:30 pm #383204

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I made a small change in the core code, the change will be in the next release so no need to worry about it.

    Thanks,

    Stiofan

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