HELP ! all featured images disappeared

This topic contains 21 replies, has 5 voices, and was last updated by  Kiran 4 years, 9 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • March 9, 2020 at 4:27 pm #534447

    Jennifer Overkamp
    Full Member
    Post count: 15

    I have no idea what happened but all of the featured images are gone on listing and search pages! Nothing changed they are all still in the listing they are just gone. Please advise. http://www.myconnecticutkids.com

    March 9, 2020 at 4:33 pm #534449

    Kor
    Moderator
    Post count: 16516

    Hi Jennifer,

    Thanks for your post. Could you please go through this conflict test and see if it helps? https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test . If not, share your Website WP admin access here in private reply and we’ll check this out for you.

    March 9, 2020 at 4:43 pm #534452

    Jennifer Overkamp
    Full Member
    Post count: 15
    This reply has been marked as private.
    March 9, 2020 at 4:52 pm #534454

    Jennifer Overkamp
    Full Member
    Post count: 15
    This reply has been marked as private.
    March 9, 2020 at 6:31 pm #534487

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    March 9, 2020 at 8:23 pm #534558

    Jennifer Overkamp
    Full Member
    Post count: 15
    This reply has been marked as private.
    March 9, 2020 at 9:03 pm #534580

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    March 9, 2020 at 9:28 pm #534592

    Jennifer Overkamp
    Full Member
    Post count: 15
    This reply has been marked as private.
    March 9, 2020 at 9:37 pm #534599

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    you are still using GDV1 which has limited compatibility with image optimization plugins. The problem is Smush. You can try adjusting the settings but we have only seen this plugin work with GDV2. You will probably needd to disable it to bring the images back. Try disabling some of the options, first like lazyload.

    https://wpgeodirectory.com/docs-v2/geodirectory/upgrade-from-gdv1/

    March 9, 2020 at 9:42 pm #534602

    Jennifer Overkamp
    Full Member
    Post count: 15

    i have used this plugin for over 2 years without issue, I am in the process of upgrading but as my site is someone large it is not a quick process, why would it all of a sudden not work?

    March 9, 2020 at 9:44 pm #534604

    Alex Rollin
    Moderator
    Post count: 27815

    Is the Smush plugin a recent addition?
    Have you tried disabling it?

    March 9, 2020 at 9:57 pm #534609

    Jennifer Overkamp
    Full Member
    Post count: 15

    no it has been in place for about 2 years ever since I made the switch to GD. I did disable it along with all other non GD plugins and it still did not go back to normal.

    March 9, 2020 at 10:02 pm #534614

    Alex Rollin
    Moderator
    Post count: 27815

    Please share credentials and we will take a look:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    March 9, 2020 at 10:22 pm #534621

    Jennifer Overkamp
    Full Member
    Post count: 15
    This reply has been marked as private.
    March 9, 2020 at 10:22 pm #534622

    Jennifer Overkamp
    Full Member
    Post count: 15
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 22 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount