Hi,
When you make a support request you can make it possible for us to help you as quickly as possible by always following up on your topic with an immediate private reply that includes all the access info we may need to login and debug the issue on your site.
You don’t have to do this, but it can save a couple of email exchanges. Like, in your above replies, you kinda left out the site URL.
Try posting them in the following format so they are easy to read and find in the topic. Keep the info handy for copy paste and you can’t go wrong 🙂
WordPress Administrator Account Credentials
WP Admin Login URL:
Username:
Password:
SFTP / FTP Credentials
Host URL:
Port:
Username:
Password:
Also, when you are working on the site and expecting us to login and take a look it would help greatly if you could disable your security and cache plugins. You should disable cache anyways if you are making changes to the site and want to see the results on the public side.
Thanks for your understanding
More information about getting our awesome support:
https://wpgeodirectory.com/docs-v2/geodirectory/support/
Also in case you missed it, the instructions for upgrade to GDV2:
https://wpgeodirectory.com/docs-v2/geodirectory/upgrade-from-gdv1/