HI getting issue with map

This topic contains 9 replies, has 2 voices, and was last updated by  Alex Rollin 5 years ago.

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  • April 5, 2019 at 6:12 pm #478689

    Tony
    Expired Member
    Post count: 147

    Parse error: syntax error, unexpected ”OpenStreetMap.Mapnik” (T_CONSTANT_ENCAPSED_STRING) in /home/cdstaging/public_html/xtdb-staging/wp-content/plugins/geodir_custom_google_maps/includes/gd-google-maps-helper.php on line 159

    April 5, 2019 at 6:25 pm #478694

    Tony
    Expired Member
    Post count: 147

    and here also
    Parse error: syntax error, unexpected ‘(array)’ (array) (T_ARRAY_CAST) in /home/cdstaging/public_html/xtdb-staging/wp-content/plugins/geodir_location_manager/includes/class-geodir-location-locations.php on line 105

    April 5, 2019 at 7:28 pm #478705

    Tony
    Expired Member
    Post count: 147

    and one more
    Parse error: syntax error, unexpected ”OpenStreetMap.Mapnik” (T_CONSTANT_ENCAPSED_STRING) in /home/cdstaging/public_html/xtdb-staging/wp-content/plugins/geodir_custom_google_maps/includes/gd-google-maps-helper.php on line 159

    April 5, 2019 at 11:56 pm #478757

    Alex Rollin
    Moderator
    Post count: 27815

    Hi Mark,

    Sometimes OSM layers have troubles, so, let us take a look at that. Please share WP Admin and FTP so we can debug the issue.

    Thanks

    April 6, 2019 at 9:52 am #478829

    Tony
    Expired Member
    Post count: 147
    This reply has been marked as private.
    April 6, 2019 at 11:53 am #478854

    Tony
    Expired Member
    Post count: 147
    This reply has been marked as private.
    April 6, 2019 at 11:53 am #478855

    Tony
    Expired Member
    Post count: 147
    This reply has been marked as private.
    April 6, 2019 at 12:02 pm #478860

    Alex Rollin
    Moderator
    Post count: 27815

    Hi,

    When you make a support request you can make it possible for us to help you as quickly as possible by always following up on your topic with an immediate private reply that includes all the access info we may need to login and debug the issue on your site.

    You don’t have to do this, but it can save a couple of email exchanges. Like, in your above replies, you kinda left out the site URL.

    Try posting them in the following format so they are easy to read and find in the topic. Keep the info handy for copy paste and you can’t go wrong 🙂

    WordPress Administrator Account Credentials
    WP Admin Login URL:
    Username:
    Password:

    SFTP / FTP Credentials
    Host URL:
    Port:
    Username:
    Password:

    Also, when you are working on the site and expecting us to login and take a look it would help greatly if you could disable your security and cache plugins. You should disable cache anyways if you are making changes to the site and want to see the results on the public side.

    Thanks for your understanding

    More information about getting our awesome support:
    https://wpgeodirectory.com/docs-v2/geodirectory/support/

    Also in case you missed it, the instructions for upgrade to GDV2:
    https://wpgeodirectory.com/docs-v2/geodirectory/upgrade-from-gdv1/

    April 6, 2019 at 12:04 pm #478862

    Tony
    Expired Member
    Post count: 147
    This reply has been marked as private.
    April 6, 2019 at 12:32 pm #478875

    Alex Rollin
    Moderator
    Post count: 27815

    No, because we do not have complete access credentials.

    Please also include a link to where you are seeing the problem.

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