HTML Widgets Disapear

This topic contains 12 replies, has 3 voices, and was last updated by  Stiofan O’Connor 6 years, 8 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • August 30, 2017 at 11:37 pm #393599

    Brett
    Expired Member
    Post count: 65

    Hello,

    I have HTML widgets on the right hand side, there is a image that links to a page. When I select my location the images disappear.

    I’m not sure what plugins would be responsible for visibility. Its just the wordpress custom HTML widget that I am using. It works fine when location is set to everywhere but as soon as you select an area the images are gone.

    Thank you!

    August 30, 2017 at 11:58 pm #393608

    Guust
    Moderator
    Post count: 29970

    Please post your URL and WP admin details in a private reply and we will have a look.
    Also explain exactly where we can find the widget [what section/sidebar?].
    And the pages you are referring to in your question above.

    Thanks

    August 31, 2017 at 12:08 am #393614

    Brett
    Expired Member
    Post count: 65
    This reply has been marked as private.
    August 31, 2017 at 12:37 am #393621

    Guust
    Moderator
    Post count: 29970

    You did not reference the image correctly, the code was all there, but the image cannot display because the URL to the image was not absolute.

    Somehow GD Booster is adding that comment code in the detail page sidebar in the social section.
    I’ll get Stiofan to look at that, I turned off GD Booster for now.

    I also note you are not using the Whoop child theme. It is recommended you do.

    Thanks

    August 31, 2017 at 12:42 am #393623

    Brett
    Expired Member
    Post count: 65

    Ok thank you.

    I thought I was using a child theme? I have both whoop and whoop childtheme installed.

    August 31, 2017 at 12:44 am #393625

    Guust
    Moderator
    Post count: 29970

    You have both installed, but the parent theme is active, not the child theme.

    August 31, 2017 at 1:04 am #393635

    Brett
    Expired Member
    Post count: 65

    OK so basically if I switch now, I will lose all my customization I made on the parent theme?

    August 31, 2017 at 1:17 am #393639

    Guust
    Moderator
    Post count: 29970

    Should not do, but you will loose all changes in any future Whoop parent theme.
    You should never change files of a parent theme, so I suggest you move any changes you made in the parent theme to the child theme.

    That is only if you did make changes to the theme files, like style.css and functions.php.
    Any changes made in Whoop Options should not be affected.

    August 31, 2017 at 3:50 am #393650

    Brett
    Expired Member
    Post count: 65
    This reply has been marked as private.
    August 31, 2017 at 9:28 am #393713

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I remove the problem from the child theme, please try it now.

    Thanks,

    Stiofan

    August 31, 2017 at 9:54 am #393719

    Guust
    Moderator
    Post count: 29970

    We fixed the Booster issue too, so the comment tag in the Social links should be fixed. Please check.
    Thanks.

    August 31, 2017 at 4:07 pm #393787

    Brett
    Expired Member
    Post count: 65

    Thank you, everything seems to be working properly now

    August 31, 2017 at 6:29 pm #393813

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Great! thanks for letting us know 🙂

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket