I cannot click on the tabs and also: images are missing

This topic contains 12 replies, has 5 voices, and was last updated by  karlamulder 4 years, 9 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • July 2, 2019 at 2:46 pm #495902

    karlamulder
    Buyer
    Post count: 39

    Hi,

    I hope you can help me. On this testsite, I deactivated most plugins, but still no effect when I click on a tab, nothing happens.

    https://transitiontowns.nl/kloontt1/places/castricum/

    I hope you can give me some clue..

    July 2, 2019 at 6:19 pm #495937

    Kor
    Moderator
    Post count: 16516

    Hi karlamulder,

    Thanks for your post. I’m able to see console errors when I inspected your Website. Try deactivating the cache plugins too. If the issue still persists, kindly share your Website WP admin access here in private reply and we’ll check this out for you.

    July 2, 2019 at 6:42 pm #495941

    karlamulder
    Buyer
    Post count: 39
    This reply has been marked as private.
    July 2, 2019 at 6:49 pm #495944

    Paolo
    Site Admin
    Post count: 31206

    did you delete the cache before disabling the plugins?

    Let us know,

    Thanks

    July 2, 2019 at 7:02 pm #495948

    karlamulder
    Buyer
    Post count: 39

    I do not think I did, but I just activated them and deleted the cache and that gives same result..

    Can you also have a look at the map, which keeps loading but not showing a real map?
    https://transitiontowns.nl/kloontt1/lokale-initiatieven/kaart/

    July 2, 2019 at 9:29 pm #495966

    Alex Rollin
    Moderator
    Post count: 27815

    This looks like a conflict with a theme style. The developers will take a look.

    July 2, 2019 at 9:44 pm #495972

    karlamulder
    Buyer
    Post count: 39

    Actually everything was fine (on https://transiontowns.nl/) before I updated twelve plugins a few days ago.

    A message said: Fout bij het maken van de databaseconnectie.
    error on establishing a database connection.

    I could not enter the website, so made a new wp install and imported a backup. I also noticed that ajax does not seem to work and that I can not use the shortcode builder neither the advanced button. May be I should reinstall the V2 version with an even older backup. But this is seems so much work..

    I installed the theme Supreme directory, same problem

    July 3, 2019 at 5:58 am #496008

    karlamulder
    Buyer
    Post count: 39

    I decided to use an older installation and was able to get it working! Thanks for help thinking about causes

    July 3, 2019 at 9:22 am #496032

    karlamulder
    Buyer
    Post count: 39

    https://transitiontowns.nl/lokale-initiatieven/kaart/

    There must have been something going on very wrong upon updating; I saw yesterday the option table missed so may rows..

    July 3, 2019 at 10:20 am #496041

    Naveen Giri
    Moderator
    Post count: 1559

    Hi @karlamulder
    It seems like cache issue. I just checked it by deactivating Autoptimize plugin and clearing browser cache.

    seems images, tabs and maps everything working for me now.

    can you recheck it please.

    July 3, 2019 at 11:32 am #496066

    karlamulder
    Buyer
    Post count: 39

    Yes, I see! How strange, I tried that yesterdag also, but it did not work than.
    Thanks, got 2 working sites now..

    July 3, 2019 at 11:36 am #496068

    Naveen Giri
    Moderator
    Post count: 1559

    Autoptimize plugin store a copy of html and assets on visitors browser.
    so it was loading old GD JS and css files and that was causing js error on site, primary cause of above issues.

    July 3, 2019 at 11:42 am #496070

    karlamulder
    Buyer
    Post count: 39

    I will remember this. So to really empty the cache sometimes you have to deactivate Autoptimize?

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket