I cant design pages with divi visual composer

This topic contains 29 replies, has 4 voices, and was last updated by  Alex Rollin 4 years ago.

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  • April 29, 2020 at 7:20 am #543196

    Germán Robles
    Expired Member
    Post count: 23

    Ok, the maintenance page is turn off

    April 29, 2020 at 7:44 pm #543238

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    April 30, 2020 at 8:55 am #543252

    Germán Robles
    Expired Member
    Post count: 23

    I haven´t any security plugin active…

    April 30, 2020 at 8:57 am #543253

    Germán Robles
    Expired Member
    Post count: 23

    Hi there,

    I don’t know exactly what kind of clients you have. Maybe we are not that type.

    We have bought full equip of your products to our site, for 12 months.

    But, we don’t want to spend 12 months on have finished the site and all the DG services in our site.

    We have spent 3 days and we haven’t start to design the website…

    We are very used to working with plugins and templates support, but in rest of cases we can fell the support every day helping us in our work.

    About your “Our support hours are Monday to Friday, 09:00 to 18:00 (UK Time)” but you don’t answer in all day (yesterday and today exactly the same), and answer after that hour (when we don’t read and don’t answer, because we are slepping of not working: 20:48 pm, 20:50 pm, 2:29am), … So you are not follow your Support Policy.

    In this way to work is not possible that we have the site online in one week. Impossible. Because the conversation between GD Support and we, and the help came back next day, and next day… and maybe your reply is only to say “I cant get login your site”… and we have lost 24 hours to know that…

    Please, confirm that is you way to work, because we need to know that.

    And yes, please, tell me where can we write and official complain. This is not “Premium Support”. Is far away from it. We need help and support to launch our site now, no to launch it next month

    Thanks in advance,

    April 30, 2020 at 9:01 am #543254

    Germán Robles
    Expired Member
    Post count: 23

    If you have read my email, you will have seen that I am not talking about any problems that may arise when accessing the web. If not, you can’t spend a whole day just reading “I can’t access your website”. And until the next day there is no answer again. Thus it is impossible to work and move forward.
    I INSIST, give me a place to put a written and official complaint and claim.

    April 30, 2020 at 10:10 am #543258

    Guust
    Moderator
    Post count: 29970

    You can contact management here: https://wpgeodirectory.com/contact-form/
    And the refund policy is here: https://wpgeodirectory.com/refund-policy/

    Both links are in the footer of the website.

    I have tried looking at your website again, but the admin area keeps redirecting so there is nothing we can have a look at.

    Thanks

    April 30, 2020 at 10:15 am #543259

    Germán Robles
    Expired Member
    Post count: 23

    Could you tell me the country where you are trying to conect to allow the country please?

    April 30, 2020 at 10:24 am #543260

    Germán Robles
    Expired Member
    Post count: 23

    Malaysia, Sweden, UK, India Netherlands and Australia are at this moment allow.
    Even with maintenance page active, other suppliers can acces to web. But we have turned off maintenance page as you have asked.

    Please, confirm if you can acces at this moment. (If you are trying to cenect from other different country, please, tell us.

    April 30, 2020 at 10:39 am #543261

    Guust
    Moderator
    Post count: 29970

    I can connect from Australia but I cannot access the WP admin area.
    All pages in the admin area give a 404 error.

    If you want us to check things out, we will need FTP too.

    Thanks

    April 30, 2020 at 10:51 am #543262

    Germán Robles
    Expired Member
    Post count: 23

    … We dont understand where is the problem. Until now were active only plugins GD and its recomendations. (And Child Theme Configurator).

    All Plugins (even GD) are deactivate now. Only working Child Theme Configurator. Please, confirm if you can acces the WP admin area.

    April 30, 2020 at 11:37 am #543264

    Guust
    Moderator
    Post count: 29970

    looking now.

    April 30, 2020 at 12:08 pm #543266

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    April 30, 2020 at 12:57 pm #543267

    Germán Robles
    Expired Member
    Post count: 23

    Thanks a lot Guust! we will see all of them
    What was the problem to conect?

    April 30, 2020 at 1:18 pm #543270

    Guust
    Moderator
    Post count: 29970

    I do not really know what the issue was, some setting on your site or server maybe.
    I had no further problems once the backend became available.
    Thanks

    April 30, 2020 at 6:53 pm #543285

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
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