I don't know if this is GD or not…

This topic contains 4 replies, has 2 voices, and was last updated by  Alex Rollin 2 years ago.

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  • #510479

    tinamama
    Full Member
    Post count: 317

    But I have been having this MADDENING problem lately…
    I log in and then one of 2 things happens:
    –either there’s no admin bar at the top of the screen, so there’s no way to get to the dashboard OR
    –the admin bar IS there, but ANY LINK I click on in that bar just takes me to the “My Account” page. I cannot get to the backend at all.

    This is in Chrome. And the only way to fix it has been to dump cookies. Also, if I switch to Firefox, it seems to work just fine.

    This happens in more than one theme (I’m currently using Listimia, but I tested on another theme and it still did the same thing), and I tried deactivating all Chrome extensions and that did nothing. I tried deactivating all plugins and reactivating them one at a time and the problem seemed to go away and didn’t seem tied to any of them, but the problem came right back the next day…so essentially it only worked temporarily, similar to the dumping of the cookie solution.

    This problem is driving me MAD!! I don’t want to have to switch to Firefox permanently as I like syncing my bookmarks in Chrome…but if I have to, I guess I will…but if this might cause issues with my customers too, I’d really like to solve this!

    This has only been happening maybe a week or 2? Fairly new problem.

    Has anyone else had this issue? Any ideas?

    #510497

    Alex Rollin
    Moderator
    Post count: 27815

    No other reports. Maybe your host has added a new configuration.

    #512028

    tinamama
    Full Member
    Post count: 317

    I checked with my host. They have no issues, everything is working fine on my end and theirs. They can’t get this issue to happen when they log in with my credentials! This is driving me MAD!! It happens to me no matter what device I use in my house! I have yet to have a chance to test it when I am out and about on other wifi.

    Here’s a video I captured today of it in action. It appears to be that top admin bar only that is the issue…it’s not happening on any other links: https://www.loom.com/share/d1c804d09c16470a84abb7d7f49a4d0d

    #512030

    tinamama
    Full Member
    Post count: 317

    Ok, I think I’ve got it narrowed down that this might actually be either UsersWP or UsersWP recaptcha…in which case, I’m super surprised that NO ONE else here has noticed this issue because aren’t an awful lot of us using these plugins?? I think it might actually be the recaptcha.

    Just learned that this plugin is actually made by the same people that made GD?

    #512085

    Alex Rollin
    Moderator
    Post count: 27815

    Talk to your host about turning off cache for the login and register pages as well as for logged in users.

    Review the settings for your cache plugins, too
    https://userswp.io/support/topic/userswp-recaptcha-makes-me-unable-to-access-my-admin/

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