Image / package display conflict

This topic contains 26 replies, has 4 voices, and was last updated by  Kiran 4 years, 1 month ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • February 16, 2020 at 12:05 am #530595

    Mitch Canton
    Expired Member
    Post count: 167

    Hello,

    Images are displaying on a listing where we expect them not to.

    Process:
    – listing and images added via Social Importer
    – after listing published, the listing’s package level is changed (downgraded) to one that does NOT include images (Image Limit = 0 in Settings>Packages)
    – Images still show on category archive and on listing
    – WPRocket cache cleared, server cache cleared, tried in incognito browser

    Shouldn’t the images not display with the downgrade of the package? Do we need to actually manually *delete* the images from admin in the listing to have them not display (even though the package is Images = 0)?

    Thanks.

    February 16, 2020 at 12:36 am #530599

    Guust
    Moderator
    Post count: 29970

    0 means unlimited.
    If you do not want images, then add the Images option to the excluded fields for the package.

    Thanks

    February 16, 2020 at 12:43 am #530600

    Mitch Canton
    Expired Member
    Post count: 167

    Hey Guust,

    Thanks for the timely reply. Interestingly, when hovering over the ‘?’ icon, the admin screen says ‘leave blank to allow unlimited images’ and I actually already DO have “Images” removed on that package setting.

    See the attached screencap.

    Any ideas?

    Thanks.

    February 16, 2020 at 12:51 am #530603

    Guust
    Moderator
    Post count: 29970

    Mmmmm, the mouseover is not quite correct, because you cannot leave the field empty, it will put a zero back in.
    I tested it a bit further and downgrading to a package that does exclude images, does indeed not remove them.
    Time to call in the developers 🙂 and I’ll do that now.

    Thanks

    February 17, 2020 at 12:26 am #530687

    Mitch Canton
    Expired Member
    Post count: 167

    Well, good to know I wasn’t imagining things. 🙂

    I’ll look to hear back whenever you know more.

    Thanks.

    February 17, 2020 at 8:18 pm #530846

    Alex Rollin
    Moderator
    Post count: 27815

    This has been fixed in the latest version of Pricing Manager addon. Please update and let us know.

    February 19, 2020 at 12:10 am #531086

    Mitch Canton
    Expired Member
    Post count: 167

    Excellent. I’ll update and test when they hit. Do you know when the update will be available on your site? It still shows 2.5.0.13.

    Also, why are there two files listed for Pricing? what’s the difference between the two?
    geodir_payment_manager-2.0.35.zip
    geodir_payment_manager-2.5.0.13

    Thanks.

    February 19, 2020 at 8:38 pm #531271

    Alex Rollin
    Moderator
    Post count: 27815

    Are you still having this issue?

    If you are please share WP Admin credentials for the site so we can take a look.

    You should use the 2.5+ version. We will make sure the V1

    February 19, 2020 at 9:45 pm #531294

    Mitch Canton
    Expired Member
    Post count: 167

    Hey Alex,

    The WPGD addon repo still has 2.5.0.13 (from 2020-01-29) as the available download, so I have not been able to update to see the fix.

    February 20, 2020 at 1:03 pm #531405

    Kiran
    Moderator
    Post count: 7069

    Hi Mitch,

    I checked and found that if post_images is excluded from package setting then it not removes images on downgrade package.

    I have fixed issue and it will be in next release.

    Provide us FTP credentials if you want me to apply patch on your site.

    Regards,
    Kiran

    February 20, 2020 at 3:41 pm #531430

    Mitch Canton
    Expired Member
    Post count: 167
    This reply has been marked as private.
    February 21, 2020 at 11:39 am #531564

    Kiran
    Moderator
    Post count: 7069

    Hi Mitch,

    There are more than one files are updated so can’t share at forum. You can provide FTP credentials for the staging site, i will upload there.

    Kiran

    February 21, 2020 at 6:50 pm #531649

    Mitch Canton
    Expired Member
    Post count: 167
    This reply has been marked as private.
    February 24, 2020 at 11:50 am #531923

    Kiran
    Moderator
    Post count: 7069

    Hello,

    I have applied patch, please check downgrade listing now.

    Kiran

    February 24, 2020 at 7:30 pm #531996

    Mitch Canton
    Expired Member
    Post count: 167
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 27 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket