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Images missing from a blackberry

This topic contains 3 replies, has 2 voices, and was last updated by  Paolo 9 years, 2 months ago.

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  • January 28, 2015 at 4:48 pm #29074

    michaeljb
    Free User
    Post count: 84

    Hi

    I have had a client complain that images as missing when he is viewing the site from his Blackberry. This is what he sent me

    I have the Z30 Blackberry and I just pulled it up on there and I can see the boxes but the pictures are not there

    can you please advise as to why this is happening?

    my site is http://www.herb.the-county.ca

    January 28, 2015 at 8:28 pm #29092

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    this is the only reference I’ve found on the web about a similar problem with blackberry browser: http://tiku.io/questions/1290547/background-sizecover-not-working-in-android-native-browser

    Not so funny thing, the solution provided is identical to the way we do it on GD.

    We will install a blackberry simulator to try and see if we can fix it, but this will be a hard one to debug and could take some time.

    Thanks for your patience,

    January 28, 2015 at 8:36 pm #29094

    michaeljb
    Free User
    Post count: 84

    isn’t the whole idea of a responsive theme means that it works on all mobile devices and browsers? Don’t you test these devices and browsers before you release the software?

    January 28, 2015 at 9:20 pm #29095

    Paolo
    Site Admin
    Post count: 31206

    We don’t have any possible phone and browser available. We use emulators.

    On emulator it worked and their browser is reported to be compatible with the css used: http://caniuse.com/#feat=background-img-opts

    Nobody ever reported this issue before.

    Thx

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