Images not going away when downgraded to free package

This topic contains 1 reply, has 2 voices, and was last updated by  Alex Rollin 1 year, 11 months ago.

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  • #514491

    tinamama
    Full Member
    Post count: 317

    I have an upgraded package that allows 10 images, but the free listing only allows 1. I have a customer that is having some difficulty getting Paypal to work to pay for his listing and so it’s not yet paid for so I downgraded his package back to the free listing until we sort it out…it removed the extra characters in the listing but it didn’t remove the extra images. I have set it specifically to only allow 1 image in the free listing, so why would it not remove these extra images?

    #514570

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    have you seen this happen with other packages that are downgraded by the customer?

    We can take a look. Please share WP Admin credentials and share a link to a test listing for the admin user where you can see the issue happening.

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