Images not sharing to social media since upgrade

This topic contains 20 replies, has 4 voices, and was last updated by  eic2010 4 years, 10 months ago.

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  • #485103

    eic2010
    Full Member
    Post count: 209

    Hi
    When I share a link to my website on Facebook the featured image does not load up. Initially it shows but as soon as I post the link the image disappears. This has only occurred since upgrading to V2.Any ideas what the issue could be?

    #485104

    eic2010
    Full Member
    Post count: 209
    This reply has been marked as private.
    #485174

    eic2010
    Full Member
    Post count: 209
    This reply has been marked as private.
    #485202

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    please try to test the same link here and let us know how it goes: https://developers.facebook.com/tools/debug/

    Thanks

    #485525

    eic2010
    Full Member
    Post count: 209

    Hi
    I’ve tried a link and the only error it says is
    “Missing Properties
    The following required properties are missing: fb:app_id”
    The image still shows though?

    #485526

    eic2010
    Full Member
    Post count: 209
    This reply has been marked as private.
    #485530

    eic2010
    Full Member
    Post count: 209
    This reply has been marked as private.
    #485535

    eic2010
    Full Member
    Post count: 209

    At the moment the only way I can get the image to share with the post is to save it to my computer then load it back up again to the post.

    #485615

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    The developers will provide an update about these issues asap.

    #485687

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    Please try unticking this option:
    GeoDirectory > Settings > Design > Details >
    Disable theme feature image output? (UNTICK).

    Then try the facebook debug and share again.

    (there are a few things on the page trying to set the image url, hopefully that fixes it)

    Stiofan

    #487263

    eic2010
    Full Member
    Post count: 209
    This reply has been marked as private.
    #487510

    eic2010
    Full Member
    Post count: 209
    This reply has been marked as private.
    #489210

    eic2010
    Full Member
    Post count: 209

    Any update on this?

    I am currently having to upload an image to the social media sharing settings of Yoast to get an image to show. This isnt necessarily a problem on new listings but I have many old listings and to go back through all these and add a sharing image would be very time consuming.

    #489329

    Paolo
    Site Admin
    Post count: 31206

    We can’t recreate this on any of our sites, so it must be server related.

    I would investigate this further.

    This can happen due to several different reasons such as your server using unsupported content-encoding. The crawler accepts deflate and gzip content encodings.

    If you provide a link and admin credentials we’ll have a deeper look.

    Thanks

    #489973

    eic2010
    Full Member
    Post count: 209
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