Internal Server Error with Advanced Filter

This topic contains 8 replies, has 5 voices, and was last updated by  Antonella Gallino 5 years, 6 months ago.

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  • September 30, 2018 at 3:54 pm #448288

    Antonella Gallino
    Buyer
    Post count: 73

    Hi there,

    since few days whenever I activate the GeoDirectory Advance Search Filters, I get an Internal Server Error. This happens only in the front end. I can stil access all the functions of the Dashboard.

    I tried to switch to the default Twenty Seventeen theme and deactivate all other non GeoDirectory plugins and the problem still exist.

    Any idea?

    Thanks,

    Simone

    September 30, 2018 at 4:39 pm #448289

    Kor
    Moderator
    Post count: 16516

    Hi Simone,

    Thanks for your reply. Could you please check if you’ve installed the correct version? Check out the attached screenshot. If not, share your WP admin access in private reply and we’ll check on it.

    Thanks!

    October 2, 2018 at 12:26 pm #448472

    Antonella Gallino
    Buyer
    Post count: 73
    This reply has been marked as private.
    October 2, 2018 at 1:27 pm #448479

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    October 3, 2018 at 11:35 am #448635

    Antonella Gallino
    Buyer
    Post count: 73
    This reply has been marked as private.
    October 3, 2018 at 2:25 pm #448670

    Patrik
    Moderator
    Post count: 1971

    Hi,

    It seems something is using more resources of hosting. Can you please contact your hosting provider regarding this? They will give us the reason for the issue. They may have a log for this which only they can see. Let us know the reply from the hosting team so that we can fix this issue.

    Regards,
    Patrik

    October 4, 2018 at 1:30 pm #448753

    Antonella Gallino
    Buyer
    Post count: 73

    Hi Patrik,

    here the answer of my hosting

    “Unfortunately, the server errorlog shows only that the process is aborting. There is no error message.

    However, I’ve checked, witch system requirements the plugin GeoDirectory Advance Search needs.
    GeoDirectory Advance SearchIt needs PHP version 5.3. This is a totally outdated PHP version. Its no longer available on our servers.

    Thus, you can not use this plugin with a current WordPress version or current PHP version.”

    I’d like to pint out that the plugin was working fine until a week ago. Since then though no major change were made (only CSS changes).

    Thanks a lot,

    Simone

    October 5, 2018 at 4:40 am #448806

    Kiran
    Moderator
    Post count: 7069

    Hi Antonella,

    Check now, issue has been fixed. You have not selected any page under GeoDirectory > Permalinks > Location Page.

    Kiran

    October 17, 2018 at 8:57 am #450037

    Antonella Gallino
    Buyer
    Post count: 73

    Hi Kiran,

    thanks a lot!

    Antonella

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