This topic contains 16 replies, has 3 voices, and was last updated by 
stroudsco 6 years, 9 months ago.
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Open Support TicketHi Guys I hope your well, I must be nearly 7 years with you now!
Since the upgrade I have had a few problems, the first one I have had for ages, I know Stiofan gave me a code snippet which just added a space and a 1/2 gap between each between line of text, this still does not allow me to layout the text as I want.
I am am publisher and the flow of text is important, you will see I have had a few posts on this subject (most a few years old), Vikas mentioned I was adding >p or divs, I can’t remember, every theme I have tried this on shows the text bunched up as picture, I want to be able to just add a proper space?
My theme is perfect the font layout is different in GD?
Next is since the update 4 of my post categories have extra boxes and Albania settings in category?
I have not seen these before?
The categories are:
Places / Place Categories
Adhesives and Grouts
Accessories
Marble
Sports flooring
Lastly my address on a lot of listings is showing as double or wont change, it seems the addresses in some listings are jumping into postcode:
https://floorinsite.com/places/wolff-1/
Also I have tried changing some advertisers addresses and the system is playing up either just showing 2 letters of the postcode or messing the address up completely
Hey,
Is someone making me feel special and not telling me….
I was just able to add a space 🙂
I will stay off the site for 30 hour just in case I’m crossing over the team 🙂
Dave
Hi Dave,
Good to hear from you 🙂
I looks like you fixed the address part?
For the spacing it looks like the P tag padding is being reset, maybe add a css rule somthing like this:
.entry-content p {padding-bottom:15px;}Stiofan
Hi Buddy,
I’m still here after 7 years, can’t be bad 🙂
I did just type a huge all singing / dancing reply with detailed explanations, must have taken to long and got logged out LOL.
1. Categories fixed – my fault
2. Spacing code didn’t work, did on last theme but added a padding space on everything which is not wanted on this latest version of our directory.
3. Have found if I double / triple return in backend when entering the place listing text I can get the single normal gap between paragraphs, I have included a picture to show, if I add the text as I would anywhere else on the site the paragraphs are bunched together (as in picture) – the problem I have is if I edit the text to show the listing as we want now, and the bug is picked up and fixed I will have an enormous amount of listings to change.
4. The address issue is causing a few issues, as mentioned somehow the address is showing twice in many listings, it is also showing as two different address is some (even though these two different addresses are very close)
if you look at this example, this is the address:
https://floorinsite.com/places/floorwise-group/
Floorwise Group Ltd Floorwise House, 22 High Street, Kegworth, Derby, DE74 2DA, UK
in the front end it is showing as:
Address: Floorwise Group Ltd Floorwise House, 22 High Street, Kegworth, Derby, DE74 2DA, UK
Castle Donington
Leicestershire
DE74 2NS
United Kingdom
You have login derails above, see what you think the problem is, what ever I try it either reverts to a pub (Moria Arms) or London or Castle Donington.
I haven’t looked to see how many of the 4,500 are effected, it seems when I try to fix, its makes it worse, I did go live with the new site yesterday, but clients understand there are teething problems.
Cheers
2. i added the css rule to GD>Design>Scripts and it seems to work.
3. You have the full address instead of just the street address so its showing sort of twice, the main address should be just the street like the example shows.
Thanks,
Stiofan
Hi Stiofan,
As mentioned above that code does correct the double space issue with GD but it then adds double spaces to everything else on the site, see picture 1.
It also breaks the auto flow on text for responsiveness, see picture two, I will have to look and remove that rule, is it the one posted above?
Hi
With regards the addresses
I have taken pictures to show step by step actions, I didn’t have these display problems before:
1. I have emptied all filters and refreshed
2. I put in the companies full address
3. It finds address but displays it twice front end
4. I then take out the doubled up information, leaving region, city and postcode
5. When saving the system changes the address, city and postcode
The only way was to have the full address under address, however this then shows twice, also I have found on correctly configured listing when you change or save any settings it can sometimes reset the address and break it like the above?
Update..
It’s the ‘Floorwise House’ part that seems to be breaking the search, If I put in 22 High street and the postcode it correctly finds and maps the address.
But the company will want its full address in the box, as soon as you add that, I get Castle Donington and the postcode changes.
There needs to be an extra box added to the address which doesn’t get geo searched but will be the first line shown in address
Dave
2. i made is more specific
.entry-content #post_profileTab p {padding-bottom:15px;}With address i don’t know what you mean “5. When saving the system changes the address, city and postcode” ? Im not sure u are saving, do you mean when you click “set address on map”? You don’t need to click that if the address is all correct.
Stiofan
Update….
As always, fantastic and fast support!!
The specific spacing code seems to have worked, which saves me a lot of time down the road.
With the addresses – looks like some companies are just calling or adding their name to the office (which isn’t part of the official address), funnily enough we used to here as well, anyway, this isn’t part of the actual address and is obviously causing a few issues.
I am doing the following, works works a treat:
Floorwise Group Ltd Floorwise House, 22 High Street, Kegworth, Derby, DE74 2DA, UK
1) I search by putting the address in the first address box: 22 High Street, Kegworth, Derby, DE74 2DA
2) This works well, I remove whatever is generated in the region, city, postcode boxes from the address in the first field (address) then add ‘Floorwise House’ to the first address field – which leaves me with:
Addresss – Floorwise House 22 High Street
Country – UK
Region – Leicestershire
City – Kegworth
Postcode – DE74 2DA
I made the mistake before of searching again I think when all you need to do is save – If you search again the system will not recognise the address, for reasons noted above.
I know the GD chaps know this, just thought I would share my process, seems obvious when you write it down.
The only other matter was the text in responsive mode on the top right, to be honest this doesn’t bother me, but maybe something you guys will want to look at.
Thanks for the help and support and catch you soon
Dave
“The only other matter was the text in responsive mode on the top right”
Can you explain more, i’m not sure what you mean here?
Stiofan
Hi Stiofan,
it’s a strange one and fixed, when I’m logged in as admin, the text for my second menu (top right) on floorinsite overlaps itself when moving the main browser window, it actually didn’t before and doesn’t when your not logged in, as I said it wasn’t a major problem and even less of one now 🙂
Thanks for the other help buddy, its working a treat.
Dave
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