40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Latest update to GeoDirectory v2 causes intermittent 404s on site pages

This topic contains 14 replies, has 4 voices, and was last updated by  Kiran 5 years, 4 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • June 10, 2019 at 1:16 am #491853

    Vanessa Law
    Full Member
    Post count: 61

    I will add more specific details in the private post.

    June 10, 2019 at 1:24 am #491854

    Vanessa Law
    Full Member
    Post count: 61
    This reply has been marked as private.
    June 10, 2019 at 9:27 am #491974

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    June 10, 2019 at 1:56 pm #492025

    Vanessa Law
    Full Member
    Post count: 61
    This reply has been marked as private.
    June 10, 2019 at 6:45 pm #492106

    Alex Rollin
    Moderator
    Post count: 27815

    I’m sorry, but, not to overlook something obvious, have you tried adding full location to the URL?

    In your permalinks the current setting is one that may give you trouble over time. I am not sure where that is coming from but it could be something the host requires.

    Try adding location to the URL to see if the issue persists.

    June 10, 2019 at 6:51 pm #492109

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Vanessa,

    I can replicate it on your site and i have tried all the things i can think that it might be on our end without any luck.
    (i have deactivated it again)

    Is you dev server also NGINX?

    When it happens its looking for a post and not a page, i’m not sure why but i suspect it just a plugin conflict, tomorrow i’ll run some more tests to try and get to the bottom of it.

    Thanks,

    Stiofan

    June 12, 2019 at 2:27 am #492417

    Vanessa Law
    Full Member
    Post count: 61

    Thanks Stiofan,
    Eager to see what you find.

    Both dev and production servers are exactly the same (on nginx), only difference is that production has full page cache on (we tried turning it off to see if that helped, and it didn’t)

    June 13, 2019 at 5:02 am #492706

    Vanessa Law
    Full Member
    Post count: 61

    Hey, just checking in to see if you have any updates. I’d love to be able to turn on our events and places pages again 🙂

    June 13, 2019 at 1:11 pm #492804

    Kiran
    Moderator
    Post count: 7069

    Hi Vanessa,

    I have done some debugging on live & staging site. It seems something one live that conflicts with GeoDirectory.

    We need to disable plugin one by one to check is is there any plugins that conflicts. On staging site this not happening so there must be site specific issue with live site.
    Also i noticed some plugin menu like Locations, Post Types, Events are not visible under GeoDirectory > Settings page.

    Let us know do you allow to disable plugins to check more?

    Kiran

    June 13, 2019 at 2:19 pm #492826

    Vanessa Law
    Full Member
    Post count: 61

    No, please don’t disable any plugins on the site.

    I’m sure it was a recent update to GeoDirectory which caused this.
    Do you have older versions of GeoDirectory and the add-ons I can install to confirm this?

    June 13, 2019 at 2:19 pm #492827

    Vanessa Law
    Full Member
    Post count: 61

    Also, I have disabled GeoDirectory since it causes 404s on the site. If you reenable to do debugging, please disable it again when you are done.

    June 25, 2019 at 12:44 am #494599

    Vanessa Law
    Full Member
    Post count: 61

    Any updates on this?
    I am still unable to use GeoDirectory.

    June 25, 2019 at 7:53 am #494640

    Alex Rollin
    Moderator
    Post count: 27815

    The issue is on the live site only.
    Try this conflict test with GD enabled to see which plugin might be causing the conflict.
    https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test

    July 4, 2019 at 3:49 am #496162

    Vanessa Law
    Full Member
    Post count: 61

    To let you know, the recent update to GeoDirectory seems to have fixed the issue.
    It appears it was not a plugin conflict, but rather a bug in GeoDirectory.

    July 4, 2019 at 4:01 am #496170

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 15 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount