Licence key invalid – update

This topic contains 2 replies, has 2 voices, and was last updated by  Alex Rollin 4 years, 7 months ago.

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  • September 18, 2019 at 8:18 am #508891

    Urs Gassmann
    Expired Member
    Post count: 8

    Hi,

    I read several posts about this problem and try to fix it without success.

    Best Regards.
    Urs

    September 18, 2019 at 8:20 am #508892

    Urs Gassmann
    Expired Member
    Post count: 8
    This reply has been marked as private.
    September 18, 2019 at 9:22 am #508899

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    It may be that you are working on your site on a staging site at a new URL, or you have a new SSL cert. In either case, your updates may fail because you license keys are on a new URL.

    To fix the issue, simply deactivate and then reactivate your license keys with these steps:

    Visit the plugins page on your site.
    Click on the license link.
    Copy the key to your clipboard.
    Click deactivate, and then click on the deactivation confirmation.
    Click on license again and paste the key.
    Click activate, and then click on the activation confirmation.
    Repeat for each plugin, and when finished refresh the page.
    Click on the automatic update links for each plugin to update them.

    Let us know how it goes

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