License Key

This topic contains 22 replies, has 4 voices, and was last updated by  Stiofan O’Connor 6 years, 9 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • July 25, 2017 at 8:03 pm #388468

    Brett
    Expired Member
    Post count: 65

    Hello,

    Hopefully this is the right place to ask this:

    I bought a subscription, I installed all the plugins. When I go to enter the License Key’s for each plugin there is a long pause, then a popup shows up and just says “error”

    I searched the forum but all I found is that it was a geo dir problem on your end?

    Anyway, please let me know how I can activate these.

    Thank you,

    Brett

    July 25, 2017 at 10:19 pm #388486

    Guust
    Moderator
    Post count: 29970

    Please post your URL and WP admin details in a private reply and we will check things out for you.
    Thanks

    July 26, 2017 at 2:06 pm #388552

    Brett
    Expired Member
    Post count: 65
    This reply has been marked as private.
    July 26, 2017 at 5:20 pm #388576

    Paolo
    Site Admin
    Post count: 31206

    Hi Brett,

    the plugin page takes almost 1 minute to load from my location. What hosting provider is that?

    Would you mind providing FTP credentials too so that we can do some extra test? It appears that your server is unable to communicate with ours.

    I flagged this for the developers.

    As soon as you’ll let us know they’ll check.

    Thanks

    July 26, 2017 at 8:41 pm #388619

    Brett
    Expired Member
    Post count: 65
    This reply has been marked as private.
    July 27, 2017 at 10:15 am #388667

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Brett,

    Your version of OpenSSL on the server is out of date, please update it.
    It is so out of date not even PayPal will work properly, please see our blog post here:
    https://wpgeodirectory.com/paypal-sha-256-compliance-and-what-it-means/

    Please ask your server admin to update OpenSSl and it should work.

    Thanks,

    Stiofan

    July 27, 2017 at 9:18 pm #388751

    Brett
    Expired Member
    Post count: 65

    Thank you! I have contacted my hosting provider. They don’t know when they can update my server OpenSSL so they are going to move my site over to a server that has an already updated SSL.

    I will post back once they move everything and I change my nameservers.

    July 28, 2017 at 10:01 am #388798

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    OK, thanks for keeping us posted.

    July 29, 2017 at 1:55 pm #388961

    Brett
    Expired Member
    Post count: 65

    Hello,

    They switched the site to a new server, I don’t get an error now when I try to input a LK. But now I am getting this message : OpenSSL 0.9.8e-fips-rhel5 01 Jul 2008

    I’m not sure moving the site helped any. I might need to find a new hosting company.

    When you guys have a chance login check things out let me know if I need to move hosting co.

    What should I ask and look for in a shared hosting company? The plan is to start small then move my site to a dedicated server down the road when traffic gets to be too much. So I would like a good shared hosting company for now and be able to migrate into a dedicated server situation with the same company.

    Thank you,

    Brett

    July 29, 2017 at 2:02 pm #388962

    Brett
    Expired Member
    Post count: 65
    This reply has been marked as private.
    July 29, 2017 at 5:40 pm #389001

    Paolo
    Site Admin
    Post count: 31206

    Very few shared hosting provide enough resources to run a directory, please see: https://wpgeodirectory.com/docs/server-requirements/

    Thanks

    July 29, 2017 at 7:26 pm #389021

    Brett
    Expired Member
    Post count: 65

    OK thank you, that article helps.

    August 1, 2017 at 4:52 pm #389304

    Brett
    Expired Member
    Post count: 65

    Hello,

    I switched my site to a VPS. I was able to activate my license keys.

    The site seems to load slower. It runs Apache not Nginx. I ran a test and seems like its slow loading javascript.

    I don’t have gdbooster running while I’m developing the site. Do you guys recommend and type of js shrinkers?

    I’m sure there are some other things I could do server side to optimize resources but I would just like to spend my time setting up this awesome directory.

    Thanks again for your help.

    Brett

    August 1, 2017 at 4:55 pm #389306

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    please provide a link, admin and FTP credentials and we will have a look.

    Thanks

    August 1, 2017 at 4:59 pm #389308

    Brett
    Expired Member
    Post count: 65
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 23 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket