License not activating

This topic contains 6 replies, has 3 voices, and was last updated by  Alex Rollin 5 years, 9 months ago.

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  • #472591

    Benjamin
    Full Member
    Post count: 67

    Hello again,
    It seems every time I go to update the GD Add-on plugins, it comes up with “Download failed. Unauthorized” with a “(more info)” button that takes me to a page that says the license hasn’t been activated for the domain. But when I go to GD Extensions > Membership it does have the key, and only shows the option to deactivate it.
    I’ve tried deactivating and reactivating, this worked once but by the time there was another update we were having the same problem again.
    We did have this license on another domain when we were testing our site, but I made sure to deactivate it from that one when we were done.

    #472660

    Alex Rollin
    Moderator
    Post count: 27815

    You only have to deactivate and reactive each plugin once, if you have change the domain.

    We are still working on the extensions section, coming soon!

    #472925

    Benjamin
    Full Member
    Post count: 67

    We have deactivated & reactivated everything and it’s still not letting us update the extensions.
    Do you mean that the membership license doesn’t work for the extensions?

    #473029

    Alex Rollin
    Moderator
    Post count: 27815

    Please share WP Admin details and login URL in a private reply and we can take a look at the issue.

    #473343

    Benjamin
    Full Member
    Post count: 67
    This reply has been marked as private.
    #473391

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    #473448

    Alex Rollin
    Moderator
    Post count: 27815
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