License not activating

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Tagged: activation, license, membership

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March 5, 2019 at 1:20 pm #472591

Benjamin
Full Member

Post count: 67

Hello again,
It seems every time I go to update the GD Add-on plugins, it comes up with “Download failed. Unauthorized” with a “(more info)” button that takes me to a page that says the license hasn’t been activated for the domain. But when I go to GD Extensions > Membership it does have the key, and only shows the option to deactivate it.
I’ve tried deactivating and reactivating, this worked once but by the time there was another update we were having the same problem again.
We did have this license on another domain when we were testing our site, but I made sure to deactivate it from that one when we were done.

March 5, 2019 at 5:47 pm #472660

Alex Rollin
Moderator

Post count: 27815

You only have to deactivate and reactive each plugin once, if you have change the domain.

We are still working on the extensions section, coming soon!

March 6, 2019 at 1:09 pm #472925

Benjamin
Full Member

Post count: 67

We have deactivated & reactivated everything and it’s still not letting us update the extensions.
Do you mean that the membership license doesn’t work for the extensions?

March 6, 2019 at 5:13 pm #473029

Alex Rollin
Moderator

Post count: 27815

Please share WP Admin details and login URL in a private reply and we can take a look at the issue.

March 7, 2019 at 1:34 pm #473343

Benjamin
Full Member

Post count: 67

This reply has been marked as private.

March 7, 2019 at 4:59 pm #473391

Kor
Moderator

Post count: 16516

This reply has been marked as private.

March 7, 2019 at 9:20 pm #473448

Alex Rollin
Moderator

Post count: 27815

Updated doc: https://wpgeodirectory.com/docs-v2/addons/installing-addons/#url-change
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