Lifetime Support and Updates

This topic contains 2 replies, has 3 voices, and was last updated by  Paolo 6 years, 6 months ago.

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  • November 23, 2017 at 10:46 am #406481

    wp200
    Buyer
    Post count: 5

    I have previously bought several add ons individually. At the time you offered the option to buy any add-on individually at full price with a lifetime of updates and support. I have bought a new add-on today with a yearly subscription.

    I can see that you have since changed your policy and are no longer offering lifetime support and updates.

    Do the add-ons I purchased before the change of policy still come with a lifetime updates and support?

    November 23, 2017 at 5:12 pm #406517

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    We have received your message and will get back to you with an update after a quick check

    Thanks for your patience

    November 23, 2017 at 5:15 pm #406518

    Paolo
    Site Admin
    Post count: 31206

    Absolutely yes. Policy changes are never retroactive…

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We have moved to a support ticketing system and our forums are now closed.

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