Listing preview again not working

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Tagged: Listing Preview

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November 1, 2017 at 7:09 pm #403692

right connect
Free User

Post count: 15

Hi,

We just wanted to raised an urgent issue. after clicking on preview button to “Listing Preview page” is coming blank.

It was correct by the support team ” god know what they had done after taking admin rights”… but due some very serious issue we have to uninstall and re-stalled the whole geo directory. Hence after successful activating the geo directory .. the issue has come up again.

We have complaint earlier also that after click on ” Review Your Listing” button – listing preview page is coming blank… Pls. look into on urgent basis.

domain: http://www.mehendi.gallery

Thanks

November 1, 2017 at 10:55 pm #403720

Guust
Moderator

Post count: 29970

Please login with a user account that entitles you to support for a website with GD addons.
From https://wpgeodirectory.com/support-policy/

Support for Free Users (non members) is provided for website where only the core plugin is installed and used. If addons are installed and used (even only one addon), the user will have to subscribe again before being able to receive support.

Thanks

November 2, 2017 at 5:57 pm #403840

right connect
Free User

Post count: 15

Hi,

Sorry but have no clue where should i go to report this issue. Have already logged in but didn’t get the url to raise my issue.

Pls. treat this urgent.

We just wanted to raised an urgent issue. after clicking on preview button to “Listing Preview page” is coming blank.

It was correct by the support team ” god know what they had done after taking admin rights”… but due some very serious issue we have to uninstall and re-stalled the whole geo directory. Hence after successful activating the geo directory .. the issue has come up again.

We have complaint earlier also that after click on ” Review Your Listing” button – listing preview page is coming blank… Pls. look into on urgent basis.

domain: http://www.mehendi.gallery

Thanks

November 2, 2017 at 6:00 pm #403842

Paolo
Site Admin

Post count: 31206

Hi,

your status is FREE USER. Free users only get support for the free plugin, but you have premium add-ons installed on your website. Who bought them? With which account?

You MUST use that account if you want to receive support, if you keep posting with this account yourll keep getting the same response:

Please login with a user account that entitles you to support for a website with GD addons.

Hope it ius clear now.

Thank you

November 3, 2017 at 10:20 am #403963

piyush jaiswal
Free User

Post count: 224

Hi,

We just wanted to raised an urgent issue. after clicking on preview button to “Listing Preview page” is coming blank.

It was correct by the support team ” god know what they had done after taking admin rights”… but due some very serious issue we have to uninstall and re-stalled the whole geo directory. Hence after successful activating the geo directory .. the issue has come up again.

We have complaint earlier also that after click on ” Review Your Listing” button – listing preview page is coming blank… Pls. look into on urgent basis.

domain: http://www.mehendi.gallery

November 3, 2017 at 1:32 pm #403985

Guust
Moderator

Post count: 29970

Please post your WP admin details in a private reply and we will have a look. Thanks.

November 4, 2017 at 5:13 am #404117

piyush jaiswal
Free User

Post count: 224

This reply has been marked as private.

November 4, 2017 at 6:34 am #404119

Guust
Moderator

Post count: 29970

Can you please provide FTP details too and review this post: https://wpgeodirectory.com/docs/geodirectory-does-not-have-access-to-your-filesystem/

You also should run 1 caching plugins at the same time:
https://wpgeodirectory.com/docs/known-issues/#w3cache
So turn off WP Fastest cache.

Thanks

November 6, 2017 at 7:11 am #404256

piyush jaiswal
Free User

Post count: 224

Hi,

We have activated the caching plugin as suggested and also disabled every possible plugin but still the preview listing page is not working.

Also, FB login is not working.

Kindly look on urgent basis.

Thanks,

Piyush

November 6, 2017 at 7:16 am #404257

Kiran
Moderator

Post count: 7069

Hi Piyush,

We need FTP credentials to look into more. Please post FTP credentials in private reply.

Kiran

November 6, 2017 at 9:47 am #404276

piyush jaiswal
Free User

Post count: 224

Hi Kiran,

Hope you would not get offended but really wanted to understand that if i had purchased the paid package and service then your theme should work with each and every plugin. Earlier it was working but due some circumstances we have to re-stall the theme and post that it has stopped working.

Our entire website SEO gone worst due to the fact that your theme does not work with Yoast SEO plugin and now you wanted the FTP detail.

Can you pls. let us know the changes you wanted to make so that we can also take a look of the code and changes. Hence, in future if such issue come then we will handle the same by ourself.

We are planning to integrate with 3-6 website of ours.

hence, pls. suggest the way to work with Yoast SEO pluging.

November 6, 2017 at 9:49 am #404277

piyush jaiswal
Free User

Post count: 224

Cont. … And also solution for the issue of listing preview

November 6, 2017 at 10:09 am #404279

Kiran
Moderator

Post count: 7069

This reply has been marked as private.

November 6, 2017 at 11:00 am #404290

piyush jaiswal
Free User

Post count: 224

Hi Kiran,

Just wanted to understand .. have you or team has done any changes in the plugin as from 1 PM since website on getting crashed / are stopped working and coming 503/500.

Thanks,

Piyush

November 6, 2017 at 11:20 am #404295

Kiran
Moderator

Post count: 7069

This reply has been marked as private.
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