Listing preview again not working

This topic contains 46 replies, has 7 voices, and was last updated by  Stiofan O’Connor 6 years, 6 months ago.

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  • November 1, 2017 at 7:09 pm #403692

    right connect
    Free User
    Post count: 15

    Hi,

    We just wanted to raised an urgent issue. after clicking on preview button to “Listing Preview page” is coming blank.

    It was correct by the support team ” god know what they had done after taking admin rights”… but due some very serious issue we have to uninstall and re-stalled the whole geo directory. Hence after successful activating the geo directory .. the issue has come up again.

    We have complaint earlier also that after click on ” Review Your Listing” button – listing preview page is coming blank… Pls. look into on urgent basis.

    domain: http://www.mehendi.gallery

    Thanks

    November 1, 2017 at 10:55 pm #403720

    Guust
    Moderator
    Post count: 29970

    Please login with a user account that entitles you to support for a website with GD addons.
    From https://wpgeodirectory.com/support-policy/

    Support for Free Users (non members) is provided for website where only the core plugin is installed and used. If addons are installed and used (even only one addon), the user will have to subscribe again before being able to receive support.

    Thanks

    November 2, 2017 at 5:57 pm #403840

    right connect
    Free User
    Post count: 15

    Hi,

    Sorry but have no clue where should i go to report this issue. Have already logged in but didn’t get the url to raise my issue.

    Pls. treat this urgent.

    We just wanted to raised an urgent issue. after clicking on preview button to “Listing Preview page” is coming blank.

    It was correct by the support team ” god know what they had done after taking admin rights”… but due some very serious issue we have to uninstall and re-stalled the whole geo directory. Hence after successful activating the geo directory .. the issue has come up again.

    We have complaint earlier also that after click on ” Review Your Listing” button – listing preview page is coming blank… Pls. look into on urgent basis.

    domain: http://www.mehendi.gallery

    Thanks

    November 2, 2017 at 6:00 pm #403842

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    your status is FREE USER. Free users only get support for the free plugin, but you have premium add-ons installed on your website. Who bought them? With which account?

    You MUST use that account if you want to receive support, if you keep posting with this account yourll keep getting the same response:

    Please login with a user account that entitles you to support for a website with GD addons.

    Hope it ius clear now.

    Thank you

    November 3, 2017 at 10:20 am #403963

    piyush jaiswal
    Free User
    Post count: 224

    Hi,

    We just wanted to raised an urgent issue. after clicking on preview button to “Listing Preview page” is coming blank.

    It was correct by the support team ” god know what they had done after taking admin rights”… but due some very serious issue we have to uninstall and re-stalled the whole geo directory. Hence after successful activating the geo directory .. the issue has come up again.

    We have complaint earlier also that after click on ” Review Your Listing” button – listing preview page is coming blank… Pls. look into on urgent basis.

    domain: http://www.mehendi.gallery

    November 3, 2017 at 1:32 pm #403985

    Guust
    Moderator
    Post count: 29970

    Please post your WP admin details in a private reply and we will have a look. Thanks.

    November 4, 2017 at 5:13 am #404117

    piyush jaiswal
    Free User
    Post count: 224
    This reply has been marked as private.
    November 4, 2017 at 6:34 am #404119

    Guust
    Moderator
    Post count: 29970

    Can you please provide FTP details too and review this post: https://wpgeodirectory.com/docs/geodirectory-does-not-have-access-to-your-filesystem/

    You also should run 1 caching plugins at the same time:
    https://wpgeodirectory.com/docs/known-issues/#w3cache
    So turn off WP Fastest cache.

    Thanks

    November 6, 2017 at 7:11 am #404256

    piyush jaiswal
    Free User
    Post count: 224

    Hi,

    We have activated the caching plugin as suggested and also disabled every possible plugin but still the preview listing page is not working.

    Also, FB login is not working.

    Kindly look on urgent basis.

    Thanks,

    Piyush

    November 6, 2017 at 7:16 am #404257

    Kiran
    Moderator
    Post count: 7069

    Hi Piyush,

    We need FTP credentials to look into more. Please post FTP credentials in private reply.

    Kiran

    November 6, 2017 at 9:47 am #404276

    piyush jaiswal
    Free User
    Post count: 224

    Hi Kiran,

    Hope you would not get offended but really wanted to understand that if i had purchased the paid package and service then your theme should work with each and every plugin. Earlier it was working but due some circumstances we have to re-stall the theme and post that it has stopped working.

    Our entire website SEO gone worst due to the fact that your theme does not work with Yoast SEO plugin and now you wanted the FTP detail.

    Can you pls. let us know the changes you wanted to make so that we can also take a look of the code and changes. Hence, in future if such issue come then we will handle the same by ourself.

    We are planning to integrate with 3-6 website of ours.

    hence, pls. suggest the way to work with Yoast SEO pluging.

    November 6, 2017 at 9:49 am #404277

    piyush jaiswal
    Free User
    Post count: 224

    Cont. … And also solution for the issue of listing preview

    November 6, 2017 at 10:09 am #404279

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    November 6, 2017 at 11:00 am #404290

    piyush jaiswal
    Free User
    Post count: 224

    Hi Kiran,

    Just wanted to understand .. have you or team has done any changes in the plugin as from 1 PM since website on getting crashed / are stopped working and coming 503/500.

    Thanks,

    Piyush

    November 6, 2017 at 11:20 am #404295

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
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We have moved to a support ticketing system and our forums are now closed.

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