Listing Preview – Text missing

This topic contains 22 replies, has 3 voices, and was last updated by  Paolo 8 years, 5 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • September 12, 2015 at 1:36 pm #52937

    Fredrik
    Buyer
    Post count: 67

    Hello,

    When updating the listing on my website (/listing-preview/) the text isn’t visible when clicking update on the first page. I only see the address and the phonenumber and that stuff.

    What could I have done wrong?

    Regards

    September 12, 2015 at 2:30 pm #52944

    Guust
    Moderator
    Post count: 29970

    Maybe the CSS of your theme is interfering.
    Post your URL and admin details in a private message, then we can have a look for you.

    September 14, 2015 at 9:42 am #53073

    Fredrik
    Buyer
    Post count: 67
    This reply has been marked as private.
    September 14, 2015 at 1:06 pm #53095

    Guust
    Moderator
    Post count: 29970

    Can you update your plugins first. They are all out of date for months.
    Please also check your style sheet and other modifications, because it looks like you have hidden a few things using CSS.
    Once your plugins are the latest version, we can have another look if you cannot fix it.

    September 14, 2015 at 1:08 pm #53097

    Fredrik
    Buyer
    Post count: 67
    This reply has been marked as private.
    September 14, 2015 at 1:36 pm #53102

    Guust
    Moderator
    Post count: 29970

    You have updates for life for all your GD plugins as a TT user. The reason they get updated is not only to add new features but also to fix any bugs that get reported.
    As per our support policy we cannot provide support for customized or out of date installations:
    https://wpgeodirectory.com/support-policy/

    Updating plugins should be a matter of minutes using the wordpress updating system.

    September 14, 2015 at 1:38 pm #53103

    Fredrik
    Buyer
    Post count: 67

    Yes indeed, but if you read the link you will see that I cannot easily update them as all my changes will be gone when they are updated since the lack of customization in GD.

    I understand the policy though and will have to get back to you when I finally manage to get a week or 2 off to update the website.

    September 14, 2015 at 1:46 pm #53104

    Guust
    Moderator
    Post count: 29970

    Sorry, I only read the post you linked to, not the whole topic.
    I’ll set to resolved for now, but please open a new topic when you need more help later.

    October 22, 2015 at 8:32 am #57746

    Fredrik
    Buyer
    Post count: 67

    I’ve updated my stuff now, can you take a look at this please?

    October 22, 2015 at 12:54 pm #57765

    Guust
    Moderator
    Post count: 29970

    I cannot figure it out, I’ll get Paolo to have a look for you.

    October 23, 2015 at 1:14 pm #57837

    Fredrik
    Buyer
    Post count: 67
    This reply has been marked as private.
    October 23, 2015 at 1:30 pm #57840

    Fredrik
    Buyer
    Post count: 67
    This reply has been marked as private.
    October 23, 2015 at 8:30 pm #57862

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    none of us logged in yesterday, the topic was flagged for me and I was travelling all day…

    I’ve seen the problem on the preview page several times on other customer’s website and the problem was always a plugin that was hooking into the the_content filter.

    1 exmaple : https://wpgeodirectory.com/support/topic/listing-previw-issue/page/2/

    Have you tried quickly disabling all non GD plugins momentarely to see if the problem would go away? If it would, you’d then reactivated them 1 by 1 till the culprit is found.

    If it doesn’t please let us know and I’ll ask to the develoers to verify.

    Let us know,

    Thanks

    October 23, 2015 at 11:32 pm #57886

    Guust
    Moderator
    Post count: 29970

    You still have GDF 1.0.9 installed. The current version is 1.2.3.
    Because you said you updated everything I had assumed you had moved all the customisations to non-core files, and that it was just an oversight that you had not updated GDF. So, yes, I did.
    But that did not fix it, so I escalated to Paolo.

    October 24, 2015 at 7:44 am #57920

    Fredrik
    Buyer
    Post count: 67
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 23 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket