Listings did not drop to draft when they expired

This topic contains 5 replies, has 4 voices, and was last updated by  Kiran 6 years, 7 months ago.

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  • September 26, 2017 at 6:16 am #397343

    Katie Lidgard
    Expired Member
    Post count: 188

    Hi, I thought I had my settings set so that once people’s listings expired their listing dropped into drafts, but that hasn’t happened and i’ve just noticed some are now 2 days over due and are still published on my site.
    What settings have I overlooked please?

    September 26, 2017 at 6:23 am #397344

    Kor
    Moderator
    Post count: 16516

    Hi katie,

    Please share the URL of the site in question so we can take a better look at it and also WP temp admin access to your site. You can post the details here using the private reply option below.

    September 26, 2017 at 6:28 am #397345

    Katie Lidgard
    Expired Member
    Post count: 188
    This reply has been marked as private.
    September 26, 2017 at 5:45 pm #397471

    Paolo
    Site Admin
    Post count: 31206

    Hi Katie,

    please indicate at least the CPT and 1 listing title that is overdue so that we don’t spend too much time searching between all your CPTs.

    Thanks

    September 26, 2017 at 9:02 pm #397527

    Katie Lidgard
    Expired Member
    Post count: 188
    This reply has been marked as private.
    September 27, 2017 at 4:19 am #397595

    Kiran
    Moderator
    Post count: 7069

    Hi Katie,

    You have set status to “Publish” for the expired listing at GeoDirectory > Prices & Payments > General > Enable expiry process?.

    To drop listing to draft:
    The price package should have downgrade plan to “Expire” at GeoDirectory > Prices & Payments > Prices > Package > Expire, Downgrade to.
    Expire listing status should be “Draft” at GeoDirectory > Prices & Payments > General > Enable expiry process?.

    Please check this both settings and let us know how it goes.

    Kiran

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