Listings don't open from iOS devices

This topic contains 9 replies, has 2 voices, and was last updated by  Kor 7 years, 2 months ago.

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  • February 13, 2017 at 2:32 am #361034

    Juan Manuel Furlan
    Expired Member
    Post count: 47

    Hi,

    When I try to reach any listing directly from its category, for instance a listing located in https://4gradosnorte.com.gt/places/restaurants/ it don’t open when you clic it from iOS device (I tried in iPad and iPhone). My site is in WPEngine, and CloudFlare is activated. I tried disabling Cloudflare and the problem persists.

    Please help me with this issue.

    Regards,

    February 13, 2017 at 5:04 am #361051

    Kor
    Moderator
    Post count: 16516

    Hi Juan,

    Please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    February 13, 2017 at 10:57 am #361091

    Juan Manuel Furlan
    Expired Member
    Post count: 47
    This reply has been marked as private.
    February 13, 2017 at 12:50 pm #361105

    Kor
    Moderator
    Post count: 16516

    Hi Juan,

    I’ve just tested your Website on my iPhone and iPad and the links are working fine. Did you somehow manage to fix this? If not, could you try clearing the browser cache and see if it works?

    Thanks!

    February 13, 2017 at 3:28 pm #361166

    Juan Manuel Furlan
    Expired Member
    Post count: 47

    Hi Kor,

    Please clic in the following link https://4gradosnorte.com.gt/places/restaurants/ and then try to open any link by clicking in the photography or title link. It seems to be not working. It occurs only when you follow the path described above. If you open the link from a different place it works.

    February 13, 2017 at 3:40 pm #361171

    Juan Manuel Furlan
    Expired Member
    Post count: 47

    … And it only occurs from iOS devices. Last test I did it from iPad.

    February 13, 2017 at 3:49 pm #361175

    Kor
    Moderator
    Post count: 16516

    Hi Juan,

    We’re still unable to replicate this issue on our end. Could you please try clearing your browser cache and try again? Or probably try using another browser? Let us know how it goes.

    Thanks!

    February 13, 2017 at 4:08 pm #361180

    Juan Manuel Furlan
    Expired Member
    Post count: 47

    Hi Kor,

    When using Safari it works perfectly, apparently it’s an issue of Chrome.

    Could you try using Google Chrome please?

    Thanks,

    February 14, 2017 at 4:32 am #361330

    Juan Manuel Furlan
    Expired Member
    Post count: 47

    Hi Kor,

    I don’t know if you did something additional but it start working after turning off Rocket Loader™ on Speed options of Cloudflare,

    Regards,

    February 14, 2017 at 5:07 am #361333

    Kor
    Moderator
    Post count: 16516

    Hi Juan,

    Thanks for letting us know. This sounds like a cache issue. Try clearing both plugin caches and see if it works for you. I’ve just tested it again and it works fine on mobile Google Chrome.

    Thanks!

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